QA - Search results(50 vacancies/1)-Profession : Operations, Operations - HE, People / Profile : Operations

Vacancy opening test

Ref. : 1000007167
Slough
Berkshire
Test advert
SL1 1SG

People Adviser

Ref. : 1000001526
Slough
Berkshire
People Services (HR) Advisor Location: Slough (Hybrid role) About QA: We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year! At QA, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that ‘our Diversity makes us stronger’ - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a market leader in the digital education, it’s our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. The Role As People Services (HR) Advisor you will support managers to provide a commercially focused People Advisory Service which drives employee engagement, development, productivity and retention, whilst managing employment risks Key Responsibilities Work with line managers to proactively manage all employee issues such as performance, grievances, conduct and capability including long term sickness engaging with external legal partners Support the Senior People Partners to manage the people aspects of organisational change e.g., restructures and TUPE activities Provide subject matter expertise in relation to right to work, immigration and visas in conjunction with our external legal advisers Contribute to the review and development of People policies and procedures in accordance with the employment law framework and support the implementation process across the business. Skills / Experience Required Significant experience of handling employee relations cases through to ET (employment tribunals) , in a performance driven environment Ability to identify wider employment related issues at an operational level and share information through reporting to enable wider People Team to work on a range of business focused solutions Ability to pro-actively ensure line managers take responsibility for outcomes consistently and remain results focused Experience of working across different business areas and managing multiple stakeholders What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer,
SL1 1SG

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Head of Sales Operations

Ref. : 1000002076
London (International House)
London
46EE5530271246D8A1EF83975BD34EC5@ts.com
E1W 1UN

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Senior Scheduling Specialist

Ref. : 1000001808
Cheltenham (Delta House)
Gloucestershire
Job Title: Senior Scheduling Specialist Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas. You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled. Key Responsibilities: Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required. Go to market and find new resource pools that ensure we meet the requirements of our contract. Create and input training schedules onto the in-house system Response to customer requirements aligned with SLA Ensure quality and performance indicators for the team are consistently exceeded Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service Creating and inputting course schedules into the in-house system Build and maintain relationships with Sales Contribute to process delivery change as appropriate Experience/ Skills Experience of working in a scheduling environment Experience of working in an environment that is subject to change. Able to make decisions and be accountable/responsible for them. Experience working within a scheduling or timetabling or planning environment desirable A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
GL53 7TH

Operations Administrator

Ref. : 1000001083
Swindon
Wiltshire
75E3C49E3E36468983721784753246E9@ts.com
SN5 7WZ

Administrator within our Compliance Team.

Ref. : 1000000018
London (Rosebery Avenue)
London
Experienced Administrator with our Higher Education Compliance Team. London QA Higher Education, Fulltime & Permanent Role Hybrid working - Campus and some working from home days Do you have strong administration experience ideally within the education sector (preferred) or within a busy office function where organisation, deadlines, accuracy and communication are key? If so, we have the perfect opportunity for you! About our role: As Compliance Administrator you will be involved in the enrolment of international students ensuring relevant documents and processes are followed, along with monitoring and supporting the attendance and engagement of our students. Where needed, you will have the confidence and communications skills to hold conversations (often sensitive) to understand why students are failing to attend classes, supporting and informing relevant teams. With your strong administration skills, organised approached and ability to converse, you’ll soon pick up how we do things at QA and of course training will be provided. Good IT skills a MUST as you will be working with data and reports. Our role is Monday to Friday business hours with approximately one evening per week (8pm finish) along with one Saturday (9.30am-4.30pm) per month. Here’s a flavour of what’s involved: (click through to read the JD) Monitoring and compliance recording of attendance Setting up attendance meetings with students, meeting with students to discuss attendance Supporting the enrolment of students, with particular focus on ‘Student’ permission route students at campus Assist and develop policies and procedures to ensure that the service follows legal and good practice guidance in all aspects of welfare support and advice. Contribute to ensuring the Welfare and Compliance department is well publicised to staff and students and that good levels of awareness are achieved. Developing good working relationship with the key liaison staff at the University, understanding University policies and ensuring they are appropriately adopted in the branch campus. Bring your experience: Excellent communication and networking skills that establish trust and credibility with students and staff at all levels Well organised and methodical Efficiency High attention to detail Exceptional problem-solving skills with the ability to work on own initiative A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. Equal Opportunities Our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place
EC1R 4TF

Sales Development Representative

Ref. : R17002
Slough
Berkshire
CEB9136DCD7E4595814C6E9E9693B730@ts.com
TBC

Student Advisor

Ref. : 1000001213
London (Rosebery Avenue)
London
Student Adviser (customer service and admin role) QA Higher Education, London Permanent Role, Monday to Thursday 12.30pm - 9pm & Saturday 9am - 5pm Do you have experience within a busy reception &/or call centre environment? Are you used to a fast paced, customer facing role where you are constantly muti-tasking? If so, we have the perfect opportunity for you! About our role: As Student Operations Officer you will be part of our Student Services Department based within our London Campus, being responsible for all aspects of the face to face, written and telephone interaction with our Higher Education undergraduate and post grad students. Your ability to give our students an excellent level of customer service is vital to our student journey. You will also provide administrative support to the students and internal departments. Good IT, Word and Excel skills a MUST! Here’s what’s involved:Be the first point of contact for all registered students on campus who require information and support from the student services department Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries Provide professional, effective and efficient support to our students and make referrals where necessary Ensure the students have a high quality experience of the university with a focus on customer service Assist with all aspects of student administration (to include student letter requests, student record management) Provide internal departments with a good and effective service Respond to incoming telephone calls, letters, emails in a timely and professional manner Assist with the enrolment and induction of students where required Bring your experience: Excellent customer service with evidence of training Experience within a student supporting role within the education sector (desirable) Reception and external telephone experience preferred Experience of multi-tasking and delivery to agreed timescale Experience of working in a highly administrative environment What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
EC1R 4TF

Facilities Coordinator

Ref. : 1000002084
London (Middlesex Street)
London
CCFE3CBEB6C944FC8048BCC51596F590@ts.com
E1 7HT

Resource coordinator

Ref. : 1000001093
UK
Other
55609595AA3C4CED8AF8FB50DB3D3EC2@ts.com
TBC

Facilities Coordinator

Ref. : 1000000997
Birmingham (5th Floor)
Birmingham
3F9043D6866B4B3495C620677AACB81D@ts.com
B5 4UA

Degree Apprenticeships Programme Support Administrator

Ref. : 1000001584
London (Middlesex Street)
London
Degree Apprenticeships Programme Support Administrator Location: London Middlesex Street, Hybrid working About QA: We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees. The Role As a member of the Programme Support team in London, you will support the delivery of effective and efficient academic administrative support and guidance to all London programmes. The post-holder will work alongside a small team and take part in activities for a set number of programmes at Northumbria University London Campus. Key Responsibilities • Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes. • Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board. • Supporting academic misconduct meetings. • Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme. • Assessment monitoring including invigilation, arranging exam paperwork and exam-packs • Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes. • Manage the London Programme Support mailbox and resolve queries. Skills / Experience Required • Previous experience in administration. •Experience working with international students and home students • Demonstrable success in building good relationships with key internal and external parties. • Experience of multi-tasking and delivery to agreed timescale • Experience of planning and organising the activities of self and/or others. What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

CAS Compliance Officer

Ref. : 1000001256
UK
Other
758E0F1E23EC4570AED06685C9195CCC@ts.com
TBC

Disability Advisor (Maternity Contract), Birmingham

Ref. : 1000001572
Birmingham (5th Floor)
Birmingham
Disability ADVISOR (Higher Education Sector) QA Higher Education Birmingham, Fulltime, Maternity Contract Some home working, mainly Mon-Friday office hours, with one evening until 8pm weekly and the possibility of one Saturday per month (with overtime pay for both evening and Saturday cover). Are you currently a Disability Advisor preferably within the Education sector and ideally qualified to level 7 in Learning Difficulties and Disabilities? If so, we have a fantastic new role … come join us! About our role: As Disability Advisor you will support the development and delivery of services related to inclusive practice, and disability-related support for our degree apprenticeship programmes, and our undergraduate and postgraduate qualifications. Here’s what’s involved: Meeting with a high volume of students to review and discuss reasonable adjustments (such as additional exam arrangements) and following pre-determined processes to administer follow-up and communication with relevant staff Establishing and developing support for students in using assistive technology and helping to develop an Assistive Technology suite Working as part of a team to identify, develop and promote new initiatives to support students with additional learning needs Supporting students with their applications for Disabled Students Allowance Supporting the administration of learning support funding claims for Degree apprenticeships Developing links with the faculties across the University to promote inclusive learning and teaching Bring your experience: You will have experience of providing expert one-to-one advice to disabled students or students with complex needs, including multi-agency liaison (essential) Proven track record of supporting individuals in crisis (essential) Experience in working in Higher Education (desirable) You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context (desirable) Practical working knowledge of the Equality Act 2010 in relation to all protected characteristics and a sound grasp of the legal aspects of supporting disabled students Understanding of the SEND Code of Practice 2015 Level 7 qualification in Learning Difficulties and Disabilities (ideally) A working knowledge of assistive technology (e.g. mind mapping software) and its application to study is desirable. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
B5 4UA

Scheduling Specialist

Ref. : 1000000927
Slough
Berkshire
E3FCFA8302B343EE824BF47D007EC50D@ts.com
SL1 1SG

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