Programme Support Coordinator

London, Middlesex Street (Hybrid working)

As a Programme Support Coordinator will contribute as part of the wider London Campus support management team to ensure the delivery of a student[1]engaged, integrated, effective and efficient programme support function for the University, in conjunction as appropriate with colleagues within QA Higher Education and University Partner.

Key Responsibilities

·Responsible for the delivery and continuous improvement of a comprehensive advice and support for all London programmes

·Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes

·Work in collaboration with the London Student Progress Coordinator and other key student support functions to ensure the student needs are met through student support initiatives

·Manage the Programme Support mailbox and resolve more complex queries

Experience/ Skills

·Previous experience at working with a University, including working knowledge of academic registry and programme support functions

·Experience of working with relevant specialised processes, systems and procedures

A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.

Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.