Ask4Help Administrator 
London, Middlesex street (Northumbria University)

As a member of the Ask4Help and Student Progress team in London, you will support the delivery of customer, advice, support, and information services for all students that contribute to an outstanding student experience.

You will work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate

Key responsibilities:

Provide excellent customer service to students on campus and over the phone
First point of contact for any facilities queries 
To generate and print requested student letters
To maintain the Ask4Help shared inbox in the evening and weekends, answering basic student queries and escalating complex queries.
To support with student enrolment processes at 4 points in the academic year
Provide advice and guidance to students and take responsibility for the escalation of individual student cases to ensure that issues are satisfactorily resolved
To record and report on part-time student attendance

Essential skills / experience:
Experience in administrative roles
Proficiency with Microsoft software – particularly Excel

A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.