- Ref. : 1000000543
- Birmingham
- Birmingham
- 919E35257E454A30946571D46D783ACE@ts.com
- SL1 1SG
- Ref. : K75111
- UK
- Other
- 4E7DAECD8E394B21A642D32D4F1C7C40@ts.com
- TBC
- Ref. : 1000001013
- Birmingham (5th Floor)
- Birmingham
- EABC4D87D38C4245AFCECA7B5BC9A632@ts.com
- B5 4UA
- Ref. : K75116
- UK
- Other
- DC588B0950D54AD0A4DED49120B21531@ts.com
- TBC
- Ref. : 1000001530
- London (International House)
- London
- 0CEEE13F30CB417E84D2E015BE6EBB19@ts.com
- E1W 1UN
- Ref. : 1000001778
- Birmingham
- Birmingham
- 10EE17BC92C04FAB83D9D5ED0EE9E153@ts.com
- TBC
- Ref. : 1000001790
- C801B9F6F34442CB970626FB58240261@ts.com
- TBC
- Ref. : 1000001860
- Leeds (BLW)
- Yorkshire
- IT Service Desk Engineer
Leeds Permanent
About QA:
We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year!
We deliver services to over 5,000 corporate clients, representing a significant portion of the FTSE 250. We have leading practices in agile, cyber security, cloud and DevOps – as well as many other technology specialisms. We specialise in the people side of technology transformation – our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent - we deliver 70% of the UK’s cloud training and are a Microsoft Gold delivery partner.
The Role:
Your responsibility will be to provide 1st line support to internal and external customers. Being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible. You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. You should have experience of supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications.
Key Responsibilities
Taking control of key infrastructure projects here at QA driving the implementation of new tools and solutions with high degree of focus on AZURE architecture.
High level of involvement with appliances and products including Cisco and Server 2019.
3rd line support for escalations of events that are impact QA's infrastructure
Carry out 3rd line fault resolution for any workstation, system, infrastructure, data or telephone related problems
Identify recurring problems and report these to the IT Systems Manager
Skills / Experience Required
Great telephone manner
Some knowledge of an IT Service Desk would be ideal
Good all round understanding of Active Directory.
Good grounding in Microsoft-based operating systems with emphasis on Windows 10 and Office 365.
Experience in supporting Apple Macs (desirable)
MCP qualified or able to qualify
A good understanding of ITIL and willingness to take training if required - after all we are a training company !
This role is subject to DBS & BPSS checks
What QA can offer you?
Career Development – 3 full training days from a wide range of courses
2 days off for charity work
Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners
- LS12 6BD
- Ref. : 1000001462
- Slough
- Berkshire
- What you’ll be
doing?
Your primary focus is to develop new and grow existing
customer/partner relationships to deliver against specific,
measurable targets.
Key Responsibilities
Identify and liaise with key stakeholders/decision
makers for both new & existing customers/partners by
telephone and email in order to maximise long-term
sales opportunities
Prospect for new customers/partners whilst
maintaining and growing your existing
customer/partner base
Effectively facilitate client meetings to discuss relevant
solutions in order to maximise sales opportunities
Prepare quotes and proposals to deliver high quality
presentations in line with customer/partner
requirements
Input, analyse and interpret all relevant sales
management information to strategically prioritise your
sales pipeline/cycle in order to consistently achieve and
exceed targets
Deliver high levels of customer service that lead to
long-term commercial relationships
Develop an in-depth understanding/knowledge of your
product offering to ensure accurate positioning within
the defined market space
Uncover revenue opportunities through thorough
exploration of clients problem/need
KPIs & SLAs
Generate revenue and/or margin in line with
individual/team target
Maintain, grow and retain your customer base
Key Working
Relationships
Sales, Pre-Sales, Scheduling, Finance and Delivery teams
3
Skills & Abilities Ability to recognise buying signals and use influencing
skills to create opportunities
Persuasive verbal and written communication style,
good presentation skills
Demonstrable understanding of how to manage,
prioritise, plan and execute your workload effectively
Ability to understand customer/partner requirements,
solve problems or close opportunities and only escalate
when required (minimal supervision required)
Ability to work independently in a high pressured
environment whilst maintaining a professional approach
Ability to plan future sales opportunities/pipeline
Strong attention to detail, whilst multi-tasking effectively
Good commercial acumen
- SL1 1SG
- Ref. : 1000001620
- London (International House)
- London
- Head of Digital
Location: London
About QA:
We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year!
At QA, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that ‘our Diversity makes us stronger’ - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a market leader in the digital education, it’s our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.
The Role
As the Head of Digital you will create value through digital channels by managing digital development projects, driving traffic performance and ROI through paid media and SEO, managing marketing performance analytics, growing social media presence.
Key Responsibilities
You will own the overall digital strategy and lead the digital team covering website UX and development paid media, SEO, content, social and analytics
Strategic planning, management and development of our website(s) and digital media channels
Lead website optimisation initiatives to optimise site performance based on performance analysis, A/B tests and latest competitor and industry developments
Drive digital analytics, measuring and monitoring the effectiveness of our webs
Skills / Experience Required
Completed multiple website transformation projects
Planned, managed and delivered large scale complex digital change initiatives/projects
Assessing and reporting on performance, identifying trends, risks and opportunities
Have an understanding of digital technologies and experience of identifying, sourcing and delivering new technologies to improve customer experience and drive growth
Expert technical understanding of websites including HTML, CSS
Expert knowledge and understanding of content management systems (Umbraco ideally)
Good working knowledge of Google Analytics, AdWords and understanding of the principles of Tag Manager
What QA can offer you?
Career Development – 3 full training days from a wide range of courses
Continuous performance development
2 days off for charity work
Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners
Hybrid working
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer,
- E1W 1UN
- Ref. : 1000001502
- London (Rosebery Avenue)
- London
- 8A9973EAE05244229998A838EDB664A4@ts.com
- EC1R 4TF
- Ref. : 1000000963
- Slough
- Berkshire
- What you’ll be
doing?
Your primary focus is to develop new customer relationships
using the sales techniques gained from our in-house training
programme and on-the-job coaching to successfully deliver
against specific, measurable targets.
Key Responsibilities
Identify and liaise with key stakeholders/decision
makers in both new and existing customers by
telephone and email in order to create and close sales
opportunities
Maintain all relevant sales management information &
report on sales activity
Prepare quotes and proposals for customers
Deliver high levels of customer service
Constantly developing an understanding of your
product offering and sales techniques
KPIs & SLAs Generate revenue and/or margin in line with
individual/team target
Maintain and grow customer base
Key Working
Relationships
Sales, Scheduling, Finance and Delivery teams
Skills & Abilities Competent verbal and written communication
Ability to learn and develop
Methodical approach to tasks and an understanding of
how to plan and prioritise your workload
Ability to recognise when issues or opportunities arise
that require resolution or escalation
Ability to work under pressure
Good attention to deta
- SL1 1SG
- Ref. : 1000000965
- Slough
- Berkshire
- What you’ll be
doing?
Your primary focus is to develop new customer relationships
using the sales techniques gained from our in-house training
programme and on-the-job coaching to successfully deliver
against specific, measurable targets.
Key Responsibilities
Identify and liaise with key stakeholders/decision
makers in both new and existing customers by
telephone and email in order to create and close sales
opportunities
Maintain all relevant sales management information &
report on sales activity
Prepare quotes and proposals for customers
Deliver high levels of customer service
Constantly developing an understanding of your
product offering and sales techniques
KPIs & SLAs Generate revenue and/or margin in line with
individual/team target
Maintain and grow customer base
Key Working
Relationships
Sales, Scheduling, Finance and Delivery teams
Skills & Abilities Competent verbal and written communication
Ability to learn and develop
Methodical approach to tasks and an understanding of
how to plan and prioritise your workload
Ability to recognise when issues or opportunities arise
that require resolution or escalation
Ability to work under pressure
Good attention to detail
- SL1 1SG
- Ref. : 1000001914
- Home Based
- Other
- Role: Curriculum Manager
Location: Home based
The Curriculum Manager’s purpose is to design and manage a curriculum area across Learning, Consulting and Apprenticeships to deliver high quality outcomes for learners and clients. This will involve a deep understanding about what our learners and their employers want and need.
In meeting these needs, the Curriculum Manager will understand customer needs, create business cases recommend learning propositions and pricing. They will develop learning with up-to-date, industry content and that are structured to empower learners. This will involve embracing digital and blended learning to improve the learner experience. The Curriculum Manager will work closely with Practice Leads to implement their strategic intent in the curriculum area. They will launch these learning propositions into market, working with stakeholders within Marketing, Sales and Operations.
Key Responsibilities:
To create and execute a development plan for curriculum in their portfolio
To commission the development of new learning content, including identifying and selecting high quality content authors
To understand learner and employer needs through user research
To develop programmes assets to support consistent approach to delivery (such as programme specs, trainer guides)
To ensure maximum re-use of content across QA
To ensure their programmes utilise agreed learning methodologies and technologies
About you:
Design – the ability to design highly engaging and coherent learning programmes
Curriculum strategy – to define and communicate a vision for the curriculum area
Strong analytical and problem solving skills, including identifying and resolving the root cause of problems
Strong collaboration skills to work with key internal and external stakeholders
Strong analytical and commercial awareness partnered with a customer mind-set
Experience in learning design and teaching or coaching learners
What we can give you:
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders
A little more about QA:
We shape the next generation of technologists, leaders and innovators.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education all of which deliver innovative and cutting-edge skills solutions to UK organisations.
- HOMEBASED
- Ref. : 1000001448
- Leeds (BLW)
- Yorkshire
- 59996870C3C24FA58C28586CAD4FC15E@ts.com
- LS12 6BD
- Ref. : 1000001586
- London (Middlesex Street)
- London
- Degree Apprenticeships Ask4Help & Student Support Administrator
Location: London Middlesex Street, Hybrid working
About QA:
We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.
The Role
As a member of the Ask4Help and Student Progress team in London, you will support the delivery of customer, advice, support, and information services for all students that contribute to an outstanding student experience.
The post-holder will work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate.
Key Responsibilities
• Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes.
• Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board.
• Supporting academic misconduct meetings.
• Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme.
• Assessment monitoring including invigilation, arranging exam paperwork and exam-packs
• Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes.
• Manage the London Programme Support mailbox and resolve queries.
Skills / Experience Required
• Previous experience in administration.
•Experience working with international students and home students
• Demonstrable success in building good relationships with key internal and external parties.
• Experience of multi-tasking and delivery to agreed timescale
• Experience of planning and organising the activities of self and/or others.
What QA can offer you?
Career Development – 3 full training days from a wide range of courses
Continuous performance development
2 days off for charity work
Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners
Hybrid working
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
- E1 7HT
- Ref. : K73482
- UK
- Other
- 23F8517088D74DF193556EE6CF68F5FE@ts.com
- TBC
- Ref. : 1000001862
- Manchester
- Lancashire
- English Language ASSESSOR,
Home working around London or Birmingham or Manchester
Fulltime, 7 Month FTC initially. Immediate Start
Working within our QA Higher Education business you will have the skills, qualifications and experience to carry out English Language testing with our potential undergraduate and postgraduate students. The assessments will be carried out both face to face and online using Skype. You will also be involved with Test invigilation, proof reading and general administration i.e. typing, scanning, proofreading, filing and etc.
What you’ll get up to: Ideally you will have either an English Language Examiner &/OR an English Language Teacher background and hold relevant qualifications as listed below. You will enjoy engaging with students, making the learners feel relaxed, ensuring their student journey is an enjoyable one no matter the assessment outcome. Our role is predominately Monday – Friday 9am – 5.30pm with some Saturdays required throughout the year. (Saturday working paid extra) With your excellent communication skills, you will be organised have good planning and delivery skills, be self-motivated, an excellent team player and an adaptable and confident manner.
The day to day:
Administer EL tests on time and to a high quality – online
Test invigilation and marking
All relevant admin work to the department e.g. typing, scanning, proofreading, filing and etc.
Contribute to the development of new tests
Contribute to all department’s responsibilities
Full compliance with all internal and external testing protocols
To ensure full auditable records of all English Language testing activities are maintained
What you’ll bring to the team:
Experience of English Language testing is highly preferred
Experience of teaching EL exam preparation courses, e.g. IELTS, PTE, Toefl, FCE, CAE and etc.
Experienced EFL/TESOL Teacher
Qualification in Teaching English as a Foreign Language or Teaching English to Speakers of Foreign Languages i.e. CELTA or DELTA
Experience of developing testing and teaching materials
Extensive knowledge of CEFR and EFL levels
Ability to deliver English Language support classes
A little more about us:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development
Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be an
- HOMEBASED
- Ref. : 1000001566
- Birmingham
- Birmingham
- English Language ASSESSOR,
Home working around London or Birmingham or Manchester
Fulltime, 7 Month FTC initially. Immediate Start
Working within our QA Higher Education business you will have the skills, qualifications and experience to carry out English Language testing with our potential undergraduate and postgraduate students. The assessments will be carried out both face to face and online using Skype. You will also be involved with Test invigilation, proof reading and general administration i.e. typing, scanning, proofreading, filing and etc.
What you’ll get up to: Ideally you will have either an English Language Examiner &/OR an English Language Teacher background and hold relevant qualifications as listed below. You will enjoy engaging with students, making the learners feel relaxed, ensuring their student journey is an enjoyable one no matter the assessment outcome. Our role is predominately Monday – Friday 9am – 5.30pm with some Saturdays required throughout the year. (Saturday working paid extra) With your excellent communication skills, you will be organised have good planning and delivery skills, be self-motivated, an excellent team player and an adaptable and confident manner.
The day to day:
Administer EL tests on time and to a high quality – online
Test invigilation and marking
All relevant admin work to the department e.g. typing, scanning, proofreading, filing and etc.
Contribute to the development of new tests
Contribute to all department’s responsibilities
Full compliance with all internal and external testing protocols
To ensure full auditable records of all English Language testing activities are maintained
What you’ll bring to the team:
Experience of English Language testing is highly preferred
Experience of teaching EL exam preparation courses, e.g. IELTS, PTE, Toefl, FCE, CAE and etc.
Experienced EFL/TESOL Teacher
Qualification in Teaching English as a Foreign Language or Teaching English to Speakers of Foreign Languages i.e. CELTA or DELTA
Experience of developing testing and teaching materials
Extensive knowledge of CEFR and EFL levels
Ability to deliver English Language support classes
A little more about us:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development
Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be an
- HOMEBASED
- Ref. : 1000001045
- Slough
- Berkshire
- What you’ll be doing?
You’ll develop new and grow existing customer relationships using the sales techniques gained from our in-house Sales Academy and on the job coaching to successfully deliver against specific, measurable targets.
Key Responsibilities
Identify and liaise with key stakeholders/decision makers from a mix of new & existing customers by telephone and email in order to grow QA product footprint.
Utilise additional platforms such as LinkedIn Sales Navigator to grow network of contacts.
Input, analyse and interpret all relevant sales management information to prioritise incoming workload and qualify sales opportunities
Prepare quotes and proposals for customers
Use relevant data housed in Microsoft Dynamics to fully report on sales activity
Build territory plan each quarter to maximise on opportunity.
Deliver high levels of customer service which result in positive feedback from both internal and external stakeholders
Constantly develop a deeper knowledge of your product offering and sales techniques
KPIs & SLAs
Generate revenue and/or margin in line with individual/team target
Grow customer base.
Grow QA product footprint in Existing customers.
Key Working Relationships
Sales, Scheduling, Finance, Bids, and Delivery teams
About You
Your Competencies
1: Working Level
2: Advanced Level
3: Expert Level
Core
Results Driven – 2
Taking Ownership – 1
Collaboration – 2
Continuous Learning – 1
Role Specific
Customer Focus – 2
Influence & Persuasion – 1
Resilience – 1
Your Experience
Track record of achieving sales targets
B2B sales experience dealing with internal or external stakeholders/decision makers by email, telephone and face to face – ideally two years
Working to tight deadlines where high level of accuracy are required
Experience of resolving or offering solutions to queries
Proficient in using IT systems e.g. Client Relationships Management systems
Your Knowledge
Stakeholder management from building initial rapport, to establishing relationships with decision makers who have purchasing authority.
Knowledge on how to grow an existing customer
Knowledge of the sales cycle from initial contact/prospecting to purchasing service offerings
Know what excellent customer service is and how to deliver it
What you’ll bring to QA
Personal drive and motivation to achieve
A capacity to continuously develop your sales skill set and product knowledge.
Strong personal values that align with QA’s
Tenacity and resilience
Positive, sociable personality
Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland or similar if required for the role
- SL1 1SG
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