QA - Search results(84 vacancies/1)-Profession : Academic - HE / Profile : Finance-->Credit Control, Operations-->Customer Service, IT-->Systems & Infrastructure, IT-->Software Engineering, IT-->Security & Governance, Operations-->Management - Operations, Operations - HE-->Operational Services, Operations - HE-->International Study & Compliance, People-->Systems & MI, People-->Talent

Vacancy opening test

Ref. : 1000007167
Slough
Berkshire
Test advert
SL1 1SG

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

lecturer in computing

Ref. : 000050
London
London
472236440B3C41DA8E5879201180E2FB@ts.com
TBC

Sales Ledger Adminstrator

Ref. : 1000000471
Birmingham
Birmingham
Sales Ledger Administrator Birmingham The role: QA currently has an exciting opportunity for an enthusiastic Sales Ledger Administrator to join a well established team in the Birmingham office. The overall purpose of the role is managing student refund applications, ensuring a positive student experience and compliance with internal and external policies and regulations. Responsibilities: • End to end ownership of the student refunds process – from receipt of the refund application to the payment proposal. • Liaising with students to understand their circumstances and ensure timely payment of valid claims in compliance with money laundering and associated regulation. • Liaising with recruitment, operations and admissions teams to validate student claims. • Ensuring student refunds are compliant with each partner University’s policy and safeguarding QAHE income where student circumstances change. • Support the wider credit control team in communications with students, bank reconciliations, ledger accounting and other data analysis. • Working within set SLAs and escalating to line manager where these are threatened. • Bank Postings responsibilities during busy periods to help other team members to meets SLAs. About you: • Understanding of Finance Function within a business. • Good credit control experience. • Ideally a good working knowledge of Microsoft Excel. • High standard of literacy and numeracy • Methodical and accurate with a proven ability to focus on detail. • Proven high level communication skills • Experience of using CRM and accounting database desirable. • Understanding of Microsoft office systems and basic level competencies • Database management experience desirable. A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations. Testing [O-Location_GeographicalAreaCollection] [TS.O-Location_GeographicalAreaCollection] {TS.O-Location_GeographicalAreaCollection} {TS.TS.O-Location_GeographicalAreaCollection} [O-PrimaryProfile]
TBC

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Sales Development Representative

Ref. : R17002
Slough
Berkshire
CEB9136DCD7E4595814C6E9E9693B730@ts.com
TBC

Student Advisor

Ref. : 1000001213
London (Rosebery Avenue)
London
Student Adviser (customer service and admin role) QA Higher Education, London Permanent Role, Monday to Thursday 12.30pm - 9pm & Saturday 9am - 5pm Do you have experience within a busy reception &/or call centre environment? Are you used to a fast paced, customer facing role where you are constantly muti-tasking? If so, we have the perfect opportunity for you! About our role: As Student Operations Officer you will be part of our Student Services Department based within our London Campus, being responsible for all aspects of the face to face, written and telephone interaction with our Higher Education undergraduate and post grad students. Your ability to give our students an excellent level of customer service is vital to our student journey. You will also provide administrative support to the students and internal departments. Good IT, Word and Excel skills a MUST! Here’s what’s involved:Be the first point of contact for all registered students on campus who require information and support from the student services department Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries Provide professional, effective and efficient support to our students and make referrals where necessary Ensure the students have a high quality experience of the university with a focus on customer service Assist with all aspects of student administration (to include student letter requests, student record management) Provide internal departments with a good and effective service Respond to incoming telephone calls, letters, emails in a timely and professional manner Assist with the enrolment and induction of students where required Bring your experience: Excellent customer service with evidence of training Experience within a student supporting role within the education sector (desirable) Reception and external telephone experience preferred Experience of multi-tasking and delivery to agreed timescale Experience of working in a highly administrative environment What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
EC1R 4TF

Facilities Coordinator

Ref. : 1000002084
London (Middlesex Street)
London
CCFE3CBEB6C944FC8048BCC51596F590@ts.com
E1 7HT

Facilities Coordinator

Ref. : 1000000997
Birmingham (5th Floor)
Birmingham
3F9043D6866B4B3495C620677AACB81D@ts.com
B5 4UA

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

Disability Advisor (Maternity Contract), Birmingham

Ref. : 1000001572
Birmingham (5th Floor)
Birmingham
Disability ADVISOR (Higher Education Sector) QA Higher Education Birmingham, Fulltime, Maternity Contract Some home working, mainly Mon-Friday office hours, with one evening until 8pm weekly and the possibility of one Saturday per month (with overtime pay for both evening and Saturday cover). Are you currently a Disability Advisor preferably within the Education sector and ideally qualified to level 7 in Learning Difficulties and Disabilities? If so, we have a fantastic new role … come join us! About our role: As Disability Advisor you will support the development and delivery of services related to inclusive practice, and disability-related support for our degree apprenticeship programmes, and our undergraduate and postgraduate qualifications. Here’s what’s involved: Meeting with a high volume of students to review and discuss reasonable adjustments (such as additional exam arrangements) and following pre-determined processes to administer follow-up and communication with relevant staff Establishing and developing support for students in using assistive technology and helping to develop an Assistive Technology suite Working as part of a team to identify, develop and promote new initiatives to support students with additional learning needs Supporting students with their applications for Disabled Students Allowance Supporting the administration of learning support funding claims for Degree apprenticeships Developing links with the faculties across the University to promote inclusive learning and teaching Bring your experience: You will have experience of providing expert one-to-one advice to disabled students or students with complex needs, including multi-agency liaison (essential) Proven track record of supporting individuals in crisis (essential) Experience in working in Higher Education (desirable) You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context (desirable) Practical working knowledge of the Equality Act 2010 in relation to all protected characteristics and a sound grasp of the legal aspects of supporting disabled students Understanding of the SEND Code of Practice 2015 Level 7 qualification in Learning Difficulties and Disabilities (ideally) A working knowledge of assistive technology (e.g. mind mapping software) and its application to study is desirable. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
B5 4UA

Senior Dev Ops Engineer

Ref. : 1000001095
Home Based
Other
DE69AE04214048DD868CDE63E3AA53DE@ts.com
HOMEBASED

Lecturer in Economics, Birmingham Campus

Ref. : 1000001424
Birmingham (5th Floor)
Birmingham
Lecturer in Economics (ideally Ecological Economics) Location – Birmingham City Centre Campus, QA Higher Education, F2F teaching Hours - Approximately 6 hours per week, immediate start Are you an experienced Higher Education Lecturer in Economics looking for a flexible contract within a dynamic organisation, where you can be proud and feel rewarded watching our students succeed?  We have an exciting opportunity to be part of our growing and expanding campus. We are student centric and very passionate about our contribution to our students future ………come join us! Your focus: As Lecturer, you will be responsible for our students’ progression and academic achievement up to level 7. Planning, preparing, teaching modules both online and in the classroom using our innovative delivery methods and cutting edge curriculum. Providing guidance and support to our student ….your knowledge, powering each students potential. Bring your experience: Applicants should have suitable and relative experience in teaching Economics as well as a variety of Business related subjects and must hold a degree in Business or related subject areas. A teaching qualification and HEA membership would be distinct advantageous. What we can give you: Access to innovative delivery methods, and exciting course material   Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge  Receive specialist coaching and support from your education leaders  A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.  Apply now – here’s how!   Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
B5 4UA