QA - Search results(39 vacancies/1)-Profession : IT, Operations / Profile : Creative Design-->Instructional Design, Creative Design-->Video Production, Operations - HE-->Registry & Student Records, Sales-->Recruitment, Sales-->Digital Customer Success & Consultancy

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Recruitment Consultant Partners

Ref. : 1000001296
Home Based
Other
HOMEBASED

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Head of Sales Operations

Ref. : 1000002076
London (International House)
London
46EE5530271246D8A1EF83975BD34EC5@ts.com
E1W 1UN

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Senior Scheduling Specialist

Ref. : 1000001808
Cheltenham (Delta House)
Gloucestershire
Job Title: Senior Scheduling Specialist Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas. You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled. Key Responsibilities: Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required. Go to market and find new resource pools that ensure we meet the requirements of our contract. Create and input training schedules onto the in-house system Response to customer requirements aligned with SLA Ensure quality and performance indicators for the team are consistently exceeded Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service Creating and inputting course schedules into the in-house system Build and maintain relationships with Sales Contribute to process delivery change as appropriate Experience/ Skills Experience of working in a scheduling environment Experience of working in an environment that is subject to change. Able to make decisions and be accountable/responsible for them. Experience working within a scheduling or timetabling or planning environment desirable A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
GL53 7TH

Operations Administrator

Ref. : 1000001083
Swindon
Wiltshire
75E3C49E3E36468983721784753246E9@ts.com
SN5 7WZ

Lead Studio & Digital Imaging Technician

Ref. : 1000000473
London (International House)
London
Lead Studio & Digital Imaging Technician London The role: QA has an exciting opportunity for an enthusiastic Lead Studio & Digital Imaging Technician to join a well established team in the London HQ office. The overall purpose of the role is improving the quality and efficiency of our studio operations. This will include contributing to the design and setup of our studio space, improving the speed and robustness of data wrangling from each shoot, as well as managing the studio schedule. Responsibilities: • Manage day-to-day operations of the studios at St Katherine’s Dock, including the definitive schedule of studio bookings • Lead on setup of studios for each shoot day, taking requirements from Senior Video Producers • Support on shoots in various roles including but not limited to camera operator, video producer and audio technician (on QA sites but also on location for bespoke requirements) • Help develop and maintain processes for edit notes, source footage backup and footage distribution • Own file management and best practices in relation to consistent naming conventions, storage and distribution of footage • Help progress QA’s video styles and methods, to improve quality and effectiveness as a medium for learning • Keep digital assets well organised using good housekeeping to ensure maximum re-use of assets and avoid any unnecessary additional work across the team About you: • Very strong technical skills in cameras, lighting and sound (including both physical sets and green screen technology) • Excellent organisational and communication skills to manage studio schedule and setup • Strong video production skills, behind the camera but also in post-production • Extensive experience using Vimeo and Frame IO platforms to manage, distribute and review content • Highly proficient when handling, setting up, using, and maintaining video production equipment- lighting, camera, lenses, microphones, sliders, tripods, backgrounds, gimbals, audio recorders and autocues • Proficient in Adobe Creative Suite- Premiere, Audition, After Effects, Photoshop and Illustrator • Understanding of how compression works and highly proficient in compression tools, settings, and best practices • Highly proficient understanding of video principles, including bitrates, framerates, and resolutions A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
E1W 1UN

Senior Apprenticeship Recruiter

Ref. : K73711
Manchester
Lancashire
55344F8DDBAD4B1BA8F0625C77326D3B@ts.com
TBC

Resource coordinator

Ref. : 1000001093
UK
Other
55609595AA3C4CED8AF8FB50DB3D3EC2@ts.com
TBC

Degree Apprenticeships Programme Support Administrator

Ref. : 1000001584
London (Middlesex Street)
London
Degree Apprenticeships Programme Support Administrator Location: London Middlesex Street, Hybrid working About QA: We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees. The Role As a member of the Programme Support team in London, you will support the delivery of effective and efficient academic administrative support and guidance to all London programmes. The post-holder will work alongside a small team and take part in activities for a set number of programmes at Northumbria University London Campus. Key Responsibilities • Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes. • Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board. • Supporting academic misconduct meetings. • Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme. • Assessment monitoring including invigilation, arranging exam paperwork and exam-packs • Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes. • Manage the London Programme Support mailbox and resolve queries. Skills / Experience Required • Previous experience in administration. •Experience working with international students and home students • Demonstrable success in building good relationships with key internal and external parties. • Experience of multi-tasking and delivery to agreed timescale • Experience of planning and organising the activities of self and/or others. What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

Senior Dev Ops Engineer

Ref. : 1000001095
Home Based
Other
DE69AE04214048DD868CDE63E3AA53DE@ts.com
HOMEBASED

Scheduling Specialist

Ref. : 1000000927
Slough
Berkshire
E3FCFA8302B343EE824BF47D007EC50D@ts.com
SL1 1SG

Customer Service & Learning Centre Team Leader

Ref. : 1000001560
Cheltenham (Delta House)
Gloucestershire
CCC4068090244CEFA79472BD92A534BA@ts.com
GL53 7TH

Information Security and Governance Officer

Ref. : 1000000577
UK
Other
75EC7C7F30D54074B82678023E867D18@ts.com
TBC

Customer Service Coordinator

Ref. : 1000000245
Swindon
Wiltshire
ABE2A72EBD3E43C4B962697588818216@ts.com
SN5 7WZ

Delivery Engagement Manager

Ref. : 1000000863
Slough
Berkshire
DFC22618BBAB4A2DB044AC6E043109F9@ts.com
SL1 1SG

Learning Designer

Ref. : 1000001966
Home Based
Other
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations Key Responsibilities: As a Learning Designer you will: • build strong working relationships with Subject Matter Experts (SMEs) to gain in depth understanding of the course content, learning objectives, and learners’ skills requirements. • collaborate with SMEs to design high quality, engaging and innovative blended learning programmes for QA’s core products and bespoke courses for individual client requirements. • design digital blended learning programmes which integrate seamlessly with the live event and application in the workplace stages. • storyboard and script digital learning content and assets by applying instructional/learning design principles to effectively develop learners’ skills and knowledge. • update and maintain course specification and content documentation, ensuring that it is accurate, version controlled, and quality assured. • adhere to accessibility and copyright standards. • work collaboratively and iteratively in Sprint teams with other Learning Designers, Creative Producers, Video Producers, and Graphic Designers. Analysis stage: • Review and analyse data, and conduct qualitative research to understand the learners’ and client’s requirements for each blended learning programme. Design stage: • Lead on course design workshop meetings with Subject Matter Experts (SMEs) to design the overall, high level course structure. • Develop content outline documents in partnership with SMEs including selecting the appropriate learning mode for each topic. • Work with the Product Owner to ensure the design fits with the overall vision for the product portfolio and/or client requirement. Development stage: • Work with SMEs to gather and refine the raw content required to develop engaging digital learning courses. (Source content will typically include text, diagrams and initial recording of content by SMEs.) • Write high quality digital learning content to convey complex and technical subjects in plain English. (For blended learning, this could include courseware (ie e-books) or text for elements on the digital learning platform.) • Script high quality content and develop storyboards for videos and animations. • Work collaboratively as part of a Sprint team, together with Graphic Designers and Video Producers to ensure the end products meet the original design specification. Implementation stage: • Handover content and course specification documentation to the platforms and publishing team to ensure a seamless transition from design to build.
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