QA - Search results(26 vacancies/1)-Profession : Operations, People / Profile : Operations-->Operational Services

Vacancy opening test

Ref. : 1000007167
Slough
Berkshire
Test advert
SL1 1SG

People Adviser

Ref. : 1000001526
Slough
Berkshire
People Services (HR) Advisor Location: Slough (Hybrid role) About QA: We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year! At QA, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that ‘our Diversity makes us stronger’ - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a market leader in the digital education, it’s our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. The Role As People Services (HR) Advisor you will support managers to provide a commercially focused People Advisory Service which drives employee engagement, development, productivity and retention, whilst managing employment risks Key Responsibilities Work with line managers to proactively manage all employee issues such as performance, grievances, conduct and capability including long term sickness engaging with external legal partners Support the Senior People Partners to manage the people aspects of organisational change e.g., restructures and TUPE activities Provide subject matter expertise in relation to right to work, immigration and visas in conjunction with our external legal advisers Contribute to the review and development of People policies and procedures in accordance with the employment law framework and support the implementation process across the business. Skills / Experience Required Significant experience of handling employee relations cases through to ET (employment tribunals) , in a performance driven environment Ability to identify wider employment related issues at an operational level and share information through reporting to enable wider People Team to work on a range of business focused solutions Ability to pro-actively ensure line managers take responsibility for outcomes consistently and remain results focused Experience of working across different business areas and managing multiple stakeholders What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer,
SL1 1SG

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Head of Sales Operations

Ref. : 1000002076
London (International House)
London
46EE5530271246D8A1EF83975BD34EC5@ts.com
E1W 1UN

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Senior Scheduling Specialist

Ref. : 1000001808
Cheltenham (Delta House)
Gloucestershire
Job Title: Senior Scheduling Specialist Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas. You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled. Key Responsibilities: Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required. Go to market and find new resource pools that ensure we meet the requirements of our contract. Create and input training schedules onto the in-house system Response to customer requirements aligned with SLA Ensure quality and performance indicators for the team are consistently exceeded Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service Creating and inputting course schedules into the in-house system Build and maintain relationships with Sales Contribute to process delivery change as appropriate Experience/ Skills Experience of working in a scheduling environment Experience of working in an environment that is subject to change. Able to make decisions and be accountable/responsible for them. Experience working within a scheduling or timetabling or planning environment desirable A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
GL53 7TH

Operations Administrator

Ref. : 1000001083
Swindon
Wiltshire
75E3C49E3E36468983721784753246E9@ts.com
SN5 7WZ

Sales Development Representative

Ref. : R17002
Slough
Berkshire
CEB9136DCD7E4595814C6E9E9693B730@ts.com
TBC

Resource coordinator

Ref. : 1000001093
UK
Other
55609595AA3C4CED8AF8FB50DB3D3EC2@ts.com
TBC

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

Scheduling Specialist

Ref. : 1000000927
Slough
Berkshire
E3FCFA8302B343EE824BF47D007EC50D@ts.com
SL1 1SG

Customer Service & Learning Centre Team Leader

Ref. : 1000001560
Cheltenham (Delta House)
Gloucestershire
CCC4068090244CEFA79472BD92A534BA@ts.com
GL53 7TH

Customer Service Coordinator

Ref. : 1000000245
Swindon
Wiltshire
ABE2A72EBD3E43C4B962697588818216@ts.com
SN5 7WZ

Delivery Engagement Manager

Ref. : 1000000863
Slough
Berkshire
DFC22618BBAB4A2DB044AC6E043109F9@ts.com
SL1 1SG

Sales and Data Analyst

Ref. : 1000000831
UK
Other
59E0234B518B48478F84BA922C042147@ts.com
TBC

People Services Coordinator

Ref. : 1000000719
Slough
Berkshire
8BA666355FB94B6F9F5B74F1D0050A7B@ts.com
SL1 1SG

Candidate Attraction Recruiter

Ref. : 1000000563
Slough
Berkshire
Candidate Attraction Recruiter Hybrid working, flexible location Are you passionate about recruitment and bringing talented individuals into a business where they can excel? Do you enjoy networking (mostly virtually these days!) and are you an experienced resourcer who enjoys the pace and challenge that recruitment brings? About our Job With our continued growth, we have a great opportunity for an experienced recruiter to join our amazing Talent Acquisition team as a Candidate Attraction Recruiter. We’re part of the People (HR) Team, are headquartered in Slough and offer hybrid working. You’ll be aligned to our HE (Higher Education) business, where we partner with selected universities across the UK, and you will play a key role in securing great lecturers to ensure we continue to deliver fantastic results. About You You’ll have proven experience as a Recruiter / Resourcer, delivering a quality hires (in a fast paced environment) and will be comfortable working with both candidates and hiring managers at all levels. You’ll be highly experienced in sourcing and identifying candidates who are a great fit for the business, using a combination of; job boards, social media, referrals and talent pools. We’re in a competitive market so it’s vital that you understand QA, what we can offer and why joining us is a great opportunity for the candidate. Essential Experience: Candidate Identification - identify and attract the best candidates, engage with and manage them through the application process. Talent Pooling - engage great candidates and convert them from passive to active. Job Offers – Present to successful applicants, highlighting the benefits of working for QA and securing their commitment to accept. ATS - Ensure QA’s recruitment process is followed, all applicants are managed and submitted via our ATS Talent Soft. Technology - Comfortable using; Linkedin, Job boards, ATS (ideally Talent Soft), Teams, Outlook, Excel and Word. What QA Offer We really care about your wellbeing and want you to enjoy your job while advancing your career. As such we offer a great benefits package that includes; competitive salary, bonus, remote working, 25 days holiday (can buy extra days), develop your skills with 3 days pa training, 2 days pa charity volunteering, discounted gym membership and a 4% pension contribution. Equal Opportunities We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, neurodiversity status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes. recruitment / recruitment / recruiter / recruiter / resourcer / talent
SL1 1SG

Customer Service Specialist

Ref. : 1000000931
Swindon
Wiltshire
D9075C5378614AD4964AACE925A4462C@ts.com
SN5 7WZ

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