QA - Search results(28 vacancies/1)-Profession : Finance, Operations / Profile : Creative Design-->Instructional Design, People-->Talent

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Head of Sales Operations

Ref. : 1000002076
London (International House)
London
46EE5530271246D8A1EF83975BD34EC5@ts.com
E1W 1UN

Sales Ledger Adminstrator

Ref. : 1000000471
Birmingham
Birmingham
Sales Ledger Administrator Birmingham The role: QA currently has an exciting opportunity for an enthusiastic Sales Ledger Administrator to join a well established team in the Birmingham office. The overall purpose of the role is managing student refund applications, ensuring a positive student experience and compliance with internal and external policies and regulations. Responsibilities: • End to end ownership of the student refunds process – from receipt of the refund application to the payment proposal. • Liaising with students to understand their circumstances and ensure timely payment of valid claims in compliance with money laundering and associated regulation. • Liaising with recruitment, operations and admissions teams to validate student claims. • Ensuring student refunds are compliant with each partner University’s policy and safeguarding QAHE income where student circumstances change. • Support the wider credit control team in communications with students, bank reconciliations, ledger accounting and other data analysis. • Working within set SLAs and escalating to line manager where these are threatened. • Bank Postings responsibilities during busy periods to help other team members to meets SLAs. About you: • Understanding of Finance Function within a business. • Good credit control experience. • Ideally a good working knowledge of Microsoft Excel. • High standard of literacy and numeracy • Methodical and accurate with a proven ability to focus on detail. • Proven high level communication skills • Experience of using CRM and accounting database desirable. • Understanding of Microsoft office systems and basic level competencies • Database management experience desirable. A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations. Testing [O-Location_GeographicalAreaCollection] [TS.O-Location_GeographicalAreaCollection] {TS.O-Location_GeographicalAreaCollection} {TS.TS.O-Location_GeographicalAreaCollection} [O-PrimaryProfile]
TBC

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Senior Scheduling Specialist

Ref. : 1000001808
Cheltenham (Delta House)
Gloucestershire
Job Title: Senior Scheduling Specialist Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas. You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled. Key Responsibilities: Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required. Go to market and find new resource pools that ensure we meet the requirements of our contract. Create and input training schedules onto the in-house system Response to customer requirements aligned with SLA Ensure quality and performance indicators for the team are consistently exceeded Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service Creating and inputting course schedules into the in-house system Build and maintain relationships with Sales Contribute to process delivery change as appropriate Experience/ Skills Experience of working in a scheduling environment Experience of working in an environment that is subject to change. Able to make decisions and be accountable/responsible for them. Experience working within a scheduling or timetabling or planning environment desirable A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
GL53 7TH

Operations Administrator

Ref. : 1000001083
Swindon
Wiltshire
75E3C49E3E36468983721784753246E9@ts.com
SN5 7WZ

Resource coordinator

Ref. : 1000001093
UK
Other
55609595AA3C4CED8AF8FB50DB3D3EC2@ts.com
TBC

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

Scheduling Specialist

Ref. : 1000000927
Slough
Berkshire
E3FCFA8302B343EE824BF47D007EC50D@ts.com
SL1 1SG

Customer Service & Learning Centre Team Leader

Ref. : 1000001560
Cheltenham (Delta House)
Gloucestershire
CCC4068090244CEFA79472BD92A534BA@ts.com
GL53 7TH

Customer Service Coordinator

Ref. : 1000000245
Swindon
Wiltshire
ABE2A72EBD3E43C4B962697588818216@ts.com
SN5 7WZ

Delivery Engagement Manager

Ref. : 1000000863
Slough
Berkshire
DFC22618BBAB4A2DB044AC6E043109F9@ts.com
SL1 1SG

Learning Designer

Ref. : 1000001966
Home Based
Other
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations Key Responsibilities: As a Learning Designer you will: • build strong working relationships with Subject Matter Experts (SMEs) to gain in depth understanding of the course content, learning objectives, and learners’ skills requirements. • collaborate with SMEs to design high quality, engaging and innovative blended learning programmes for QA’s core products and bespoke courses for individual client requirements. • design digital blended learning programmes which integrate seamlessly with the live event and application in the workplace stages. • storyboard and script digital learning content and assets by applying instructional/learning design principles to effectively develop learners’ skills and knowledge. • update and maintain course specification and content documentation, ensuring that it is accurate, version controlled, and quality assured. • adhere to accessibility and copyright standards. • work collaboratively and iteratively in Sprint teams with other Learning Designers, Creative Producers, Video Producers, and Graphic Designers. Analysis stage: • Review and analyse data, and conduct qualitative research to understand the learners’ and client’s requirements for each blended learning programme. Design stage: • Lead on course design workshop meetings with Subject Matter Experts (SMEs) to design the overall, high level course structure. • Develop content outline documents in partnership with SMEs including selecting the appropriate learning mode for each topic. • Work with the Product Owner to ensure the design fits with the overall vision for the product portfolio and/or client requirement. Development stage: • Work with SMEs to gather and refine the raw content required to develop engaging digital learning courses. (Source content will typically include text, diagrams and initial recording of content by SMEs.) • Write high quality digital learning content to convey complex and technical subjects in plain English. (For blended learning, this could include courseware (ie e-books) or text for elements on the digital learning platform.) • Script high quality content and develop storyboards for videos and animations. • Work collaboratively as part of a Sprint team, together with Graphic Designers and Video Producers to ensure the end products meet the original design specification. Implementation stage: • Handover content and course specification documentation to the platforms and publishing team to ensure a seamless transition from design to build.
HOMEBASED

Junior Learning Designer

Ref. : 1000001964
Home Based
Other
BC10CAF6085C47919BC0ECBFB78FFE45@ts.com
HOMEBASED

Sales and Data Analyst

Ref. : 1000000831
UK
Other
59E0234B518B48478F84BA922C042147@ts.com
TBC

Finance Team Leader

Ref. : 1000001013
Birmingham (5th Floor)
Birmingham
EABC4D87D38C4245AFCECA7B5BC9A632@ts.com
B5 4UA

Candidate Attraction Recruiter

Ref. : 1000000563
Slough
Berkshire
Candidate Attraction Recruiter Hybrid working, flexible location Are you passionate about recruitment and bringing talented individuals into a business where they can excel? Do you enjoy networking (mostly virtually these days!) and are you an experienced resourcer who enjoys the pace and challenge that recruitment brings? About our Job With our continued growth, we have a great opportunity for an experienced recruiter to join our amazing Talent Acquisition team as a Candidate Attraction Recruiter. We’re part of the People (HR) Team, are headquartered in Slough and offer hybrid working. You’ll be aligned to our HE (Higher Education) business, where we partner with selected universities across the UK, and you will play a key role in securing great lecturers to ensure we continue to deliver fantastic results. About You You’ll have proven experience as a Recruiter / Resourcer, delivering a quality hires (in a fast paced environment) and will be comfortable working with both candidates and hiring managers at all levels. You’ll be highly experienced in sourcing and identifying candidates who are a great fit for the business, using a combination of; job boards, social media, referrals and talent pools. We’re in a competitive market so it’s vital that you understand QA, what we can offer and why joining us is a great opportunity for the candidate. Essential Experience: Candidate Identification - identify and attract the best candidates, engage with and manage them through the application process. Talent Pooling - engage great candidates and convert them from passive to active. Job Offers – Present to successful applicants, highlighting the benefits of working for QA and securing their commitment to accept. ATS - Ensure QA’s recruitment process is followed, all applicants are managed and submitted via our ATS Talent Soft. Technology - Comfortable using; Linkedin, Job boards, ATS (ideally Talent Soft), Teams, Outlook, Excel and Word. What QA Offer We really care about your wellbeing and want you to enjoy your job while advancing your career. As such we offer a great benefits package that includes; competitive salary, bonus, remote working, 25 days holiday (can buy extra days), develop your skills with 3 days pa training, 2 days pa charity volunteering, discounted gym membership and a 4% pension contribution. Equal Opportunities We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, neurodiversity status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes. recruitment / recruitment / recruiter / recruiter / resourcer / talent
SL1 1SG

Customer Service Specialist

Ref. : 1000000931
Swindon
Wiltshire
D9075C5378614AD4964AACE925A4462C@ts.com
SN5 7WZ

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