QA - Search results(21 vacancies/1)-Profession : Operations

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Head of Sales Operations

Ref. : 1000002076
London (International House)
London
46EE5530271246D8A1EF83975BD34EC5@ts.com
E1W 1UN

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Senior Scheduling Specialist

Ref. : 1000001808
Cheltenham (Delta House)
Gloucestershire
Job Title: Senior Scheduling Specialist Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas. You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled. Key Responsibilities: Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required. Go to market and find new resource pools that ensure we meet the requirements of our contract. Create and input training schedules onto the in-house system Response to customer requirements aligned with SLA Ensure quality and performance indicators for the team are consistently exceeded Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service Creating and inputting course schedules into the in-house system Build and maintain relationships with Sales Contribute to process delivery change as appropriate Experience/ Skills Experience of working in a scheduling environment Experience of working in an environment that is subject to change. Able to make decisions and be accountable/responsible for them. Experience working within a scheduling or timetabling or planning environment desirable A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
GL53 7TH

Operations Administrator

Ref. : 1000001083
Swindon
Wiltshire
75E3C49E3E36468983721784753246E9@ts.com
SN5 7WZ

Resource coordinator

Ref. : 1000001093
UK
Other
55609595AA3C4CED8AF8FB50DB3D3EC2@ts.com
TBC

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

Scheduling Specialist

Ref. : 1000000927
Slough
Berkshire
E3FCFA8302B343EE824BF47D007EC50D@ts.com
SL1 1SG

Customer Service & Learning Centre Team Leader

Ref. : 1000001560
Cheltenham (Delta House)
Gloucestershire
CCC4068090244CEFA79472BD92A534BA@ts.com
GL53 7TH

Customer Service Coordinator

Ref. : 1000000245
Swindon
Wiltshire
ABE2A72EBD3E43C4B962697588818216@ts.com
SN5 7WZ

Delivery Engagement Manager

Ref. : 1000000863
Slough
Berkshire
DFC22618BBAB4A2DB044AC6E043109F9@ts.com
SL1 1SG

Sales and Data Analyst

Ref. : 1000000831
UK
Other
59E0234B518B48478F84BA922C042147@ts.com
TBC

Customer Service Specialist

Ref. : 1000000931
Swindon
Wiltshire
D9075C5378614AD4964AACE925A4462C@ts.com
SN5 7WZ

Customer Service Coordinator

Ref. : 1000001232
Swindon
Wiltshire
975BD88ED61A4667BF2C5DD2AD6A44F9@ts.com
SN5 7WZ

CV writer

Ref. : 1000001103
London
London
3C258C42CCC346F3B2D247B842888441@ts.com
TBC

Resource Planner

Ref. : 1000000729
Slough
Berkshire
3907468932A14E9295371946DD2B9EC0@ts.com
SL1 1SG

Senior Service Delivery Manager

Ref. : 000796
Cheltenham (Delta House)
Gloucestershire
Senior Service Delivery Manager Cheltenham / hybrid working The role: QA has an exciting opportunity for a Senior Service Delivery Manager to join the business at a key stage of its growth. The overall purpose of the role is to deliver our Apprenticeship service to a set of key strategic clients and be commercially accountability across the profit and loss of the service. Responsibilities: • Ensure compliance and quality rigour is met across all assurance, awarding and regulatory bodies. • Proactively identify and implement business process improvement opportunities • Identify where the OneQA strategy aligns to service delivery and where a SME level approach is required • Own risk management across all contractual commitments • Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA’s and business objectives. • Support pre-sales engagement, including where service is yet to be deployed, bids or RFP’s. • Identify trends and usage outside of the traditional sales relationship to create new business with apprenticeships. About you: • Demonstrable experience of managing Apprenticeship programmes • Experience of people and performance management, personal development, coaching • Experienced in working effectively to deliver targets through cross functional teams • Strong knowledge of QA business solutions • An understanding of service business processes and methodologies • Awareness of typical KPIs and financial metrics in a customer centric / sales environment A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
GL53 7TH

Security Officer Manchester City Centre

Ref. : K75235
UK
Other
Security Officer 8am-6pm Monday - Friday QA Higher Education Manchester Fulltime & Permanent Opportunity About our role: As Security Officer you will have the experience to deliver and monitor a streamlined campus security service by monitoring students, staff, visitors and other persons to guard against theft, unauthorised admittance and to maintain security of the premises. Here’s some of what’s involved: (please click through to view the full job description) Ensure all security procedures are followed, carrying out required checks and processes in order to provide a safe environment Check that all students/Staff entering the building have a valid student card Ensure any new students are directed to the Student Services Department to be issued with a pass Patrol the building on a regular basis to ensure students are adhering to site processes and regulations Ensure any visitors to the building are registered and issued with a Building Visitor Pass. Respond to any building alarms and investigate disturbances Write reports of any irregularities including equipment or property damage, theft, presence of unauthorised persons or unusual occurrences Provide a reception service – respond to incoming telephone calls in a timely and professional manner, meet and greet all visitors to site Record facilities issues on the facilities log for the Facilities Team to action Maintain an up to date understanding of QA’s Health & Safety policy Help co-ordinate evacuation of the centre in the event of an emergency and to provide support and co-ordination of calls for First Aid, Risk Assessments, Health & Safety issues etc. Patrol the site to secure the building - ensure all doors and windows are locked and the alarm set Working Hours generally Monday – Friday between 8am-6pm Bring your experience: SIA Badge/Requirements – knowing how to defuse or deal with a difficult altercation Excellent customer service experience. Confliction resolution experience Experience within a similar role Ability to work well under pressure A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by
TBC

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