QA - Search results(14 vacancies/1)-Profile : IT-->Service Desk & Support, Operations-->Customer Service, Marketing-->Digital

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

Customer Service Coordinator

Ref. : 1000000245
Swindon
Wiltshire
ABE2A72EBD3E43C4B962697588818216@ts.com
SN5 7WZ

Email Marketing Executive

Ref. : 1000001790
C801B9F6F34442CB970626FB58240261@ts.com
TBC

Service Desk Engineer

Ref. : 1000001860
Leeds (BLW)
Yorkshire
IT Service Desk Engineer Leeds Permanent About QA: We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year! We deliver services to over 5,000 corporate clients, representing a significant portion of the FTSE 250. We have leading practices in agile, cyber security, cloud and DevOps – as well as many other technology specialisms. We specialise in the people side of technology transformation – our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent - we deliver 70% of the UK’s cloud training and are a Microsoft Gold delivery partner. The Role: Your responsibility will be to provide 1st line support to internal and external customers. Being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible. You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. You should have experience of supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications. Key Responsibilities Taking control of key infrastructure projects here at QA driving the implementation of new tools and solutions with high degree of focus on AZURE architecture. High level of involvement with appliances and products including Cisco and Server 2019. 3rd line support for escalations of events that are impact QA's infrastructure Carry out 3rd line fault resolution for any workstation, system, infrastructure, data or telephone related problems Identify recurring problems and report these to the IT Systems Manager Skills / Experience Required Great telephone manner Some knowledge of an IT Service Desk would be ideal Good all round understanding of Active Directory. Good grounding in Microsoft-based operating systems with emphasis on Windows 10 and Office 365. Experience in supporting Apple Macs (desirable) MCP qualified or able to qualify A good understanding of ITIL and willingness to take training if required - after all we are a training company ! This role is subject to DBS & BPSS checks What QA can offer you? Career Development – 3 full training days from a wide range of courses 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners
LS12 6BD

Head of Digital

Ref. : 1000001620
London (International House)
London
Head of Digital Location: London About QA: We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year! At QA, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that ‘our Diversity makes us stronger’ - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a market leader in the digital education, it’s our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. The Role As the Head of Digital you will create value through digital channels by managing digital development projects, driving traffic performance and ROI through paid media and SEO, managing marketing performance analytics, growing social media presence. Key Responsibilities You will own the overall digital strategy and lead the digital team covering website UX and development paid media, SEO, content, social and analytics Strategic planning, management and development of our website(s) and digital media channels Lead website optimisation initiatives to optimise site performance based on performance analysis, A/B tests and latest competitor and industry developments Drive digital analytics, measuring and monitoring the effectiveness of our webs Skills / Experience Required Completed multiple website transformation projects Planned, managed and delivered large scale complex digital change initiatives/projects Assessing and reporting on performance, identifying trends, risks and opportunities Have an understanding of digital technologies and experience of identifying, sourcing and delivering new technologies to improve customer experience and drive growth Expert technical understanding of websites including HTML, CSS Expert knowledge and understanding of content management systems (Umbraco ideally) Good working knowledge of Google Analytics, AdWords and understanding of the principles of Tag Manager What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer,
E1W 1UN

Social Media Manager

Ref. : 1000001786
London (International House)
London
Social Media Manager Location: London About QA As the market leader in technology training and talent solutions in the UK, we work with world's biggest brands and companies to give them the competitive edge in the digital world of today. For the last 30 years we’ve helped companies build their tech and digital capabilities via our leading range of training courses, reskilling bootcamps, and work-based learning programmes & apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs. At QA, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that ‘our Diversity makes us stronger’ - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a market leader in the digital education, it’s our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. The Role Own the social media strategy, grow our audience and engagement, help to collate quality leads, and ensure we remain at the forefront of social media best practice and trends. Key Responsibilities Develop QA’s social media strategy with the aim of increasing our brand awareness and customer engagement, using continuous research, benchmarking and audience mapping Create monthly and campaign-level reports and offer data insights that can be used to immediately optimise campaigns Create captivating content for our social media sites, which may include writing blogs, articles, posts and creating multimedia content. Build and update optimisation reports and recommend opportunities to improve campaigns which drive growth. Lead campaigns across social platforms (Facebook, Snapchat, Instagram, etc.) Skills / Experience Required Working with social media platforms, both paid and organic Experience of social scheduling and CRM tools Demonstrable knowledge of social media analytics and Google Analytics Strong copywriting skills and the ability to tell a story across different formats, including video. Excellent communication skills and confidence in presenting to and working with senior team members What QA can offer you Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1W 1UN

Customer Service Specialist

Ref. : 1000000931
Swindon
Wiltshire
D9075C5378614AD4964AACE925A4462C@ts.com
SN5 7WZ

Customer Service Coordinator

Ref. : 1000001232
Swindon
Wiltshire
975BD88ED61A4667BF2C5DD2AD6A44F9@ts.com
SN5 7WZ

Senior Social Media Executive

Ref. : 1000001410
Home Based
Other
FDD9123F288B450BB27922D4B9D4AAFE@ts.com
HOMEBASED

Senior Service Delivery Manager

Ref. : 000796
Cheltenham (Delta House)
Gloucestershire
Senior Service Delivery Manager Cheltenham / hybrid working The role: QA has an exciting opportunity for a Senior Service Delivery Manager to join the business at a key stage of its growth. The overall purpose of the role is to deliver our Apprenticeship service to a set of key strategic clients and be commercially accountability across the profit and loss of the service. Responsibilities: • Ensure compliance and quality rigour is met across all assurance, awarding and regulatory bodies. • Proactively identify and implement business process improvement opportunities • Identify where the OneQA strategy aligns to service delivery and where a SME level approach is required • Own risk management across all contractual commitments • Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA’s and business objectives. • Support pre-sales engagement, including where service is yet to be deployed, bids or RFP’s. • Identify trends and usage outside of the traditional sales relationship to create new business with apprenticeships. About you: • Demonstrable experience of managing Apprenticeship programmes • Experience of people and performance management, personal development, coaching • Experienced in working effectively to deliver targets through cross functional teams • Strong knowledge of QA business solutions • An understanding of service business processes and methodologies • Awareness of typical KPIs and financial metrics in a customer centric / sales environment A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
GL53 7TH

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