QA - Search results(121 vacancies/1)-Contract type : QA Ltd Permanent

People Adviser

Ref. : 1000001526
Slough
Berkshire
People Services (HR) Advisor Location: Slough (Hybrid role) About QA: We are specialists in technology – providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year! At QA, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that ‘our Diversity makes us stronger’ - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a market leader in the digital education, it’s our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. The Role As People Services (HR) Advisor you will support managers to provide a commercially focused People Advisory Service which drives employee engagement, development, productivity and retention, whilst managing employment risks Key Responsibilities Work with line managers to proactively manage all employee issues such as performance, grievances, conduct and capability including long term sickness engaging with external legal partners Support the Senior People Partners to manage the people aspects of organisational change e.g., restructures and TUPE activities Provide subject matter expertise in relation to right to work, immigration and visas in conjunction with our external legal advisers Contribute to the review and development of People policies and procedures in accordance with the employment law framework and support the implementation process across the business. Skills / Experience Required Significant experience of handling employee relations cases through to ET (employment tribunals) , in a performance driven environment Ability to identify wider employment related issues at an operational level and share information through reporting to enable wider People Team to work on a range of business focused solutions Ability to pro-actively ensure line managers take responsibility for outcomes consistently and remain results focused Experience of working across different business areas and managing multiple stakeholders What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer,
SL1 1SG

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Vacancy opening test

Ref. : 1000007167
Slough
Berkshire
Test advert
SL1 1SG

Client Relationship Manager (Newcastle)

Ref. : 1000001830
Newcastle
Newcastle
What you’ll be doing? Your primary focus is to develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. Key Responsibilities Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets Deliver high levels of customer service that lead to long-term commercial relationships Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space Uncover revenue opportunities through thorough exploration of clients problem/need KPIs & SLAs Generate revenue and/or margin in line with individual/team target Maintain, grow and retain your customer base Key Working Relationships Sales, Pre-Sales, Scheduling, Finance and Delivery teams Skills & Abilities Ability to recognise buying signals and use influencing skills to create opportunities Persuasive verbal and written communication style, good presentation skills Demonstrable understanding of how to manage, prioritise, plan and execute your workload effectively Ability to understand customer/partner requirements, solve problems or close opportunities and only escalate when required (minimal supervision required) Ability to work independently in a high pressured environment whilst maintaining a professional approach Ability to plan future sales opportunities/pipeline Strong attention to detail, whilst multi-tasking effectively Good commercial acumen Your Experience Track record of achieving sales targets Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment Experience using IT systems e.g. Client Relationships Management systems Proficient in Microsoft Office
NE1 4AD

Client Relationship Director

Ref. : 1000000519
London (International House)
London
08AC53AD21A54B5A8E518DE54A29C39A@ts.com
E1W 1UN

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Head of Sales Operations

Ref. : 1000002076
London (International House)
London
46EE5530271246D8A1EF83975BD34EC5@ts.com
E1W 1UN

Cyber Security Trainer (Principal Technical Learning Specialist)

Ref. : K73771
UK
Other
183FCCC5CC4B42499FF609EC45BBA1D9@ts.com
TBC

IT Digital Learning Consultant

Ref. : 1000000559
Home Based
Other
85EC3BDD78A048EA85E29CD762798C4F@ts.com
HOMEBASED

IT Digital Learning Consultant

Ref. : 1000000133
Home Based
Other
0DDDFF2CDE3F46329EECEF1E20DEC1FF@ts.com
HOMEBASED

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Senior Scheduling Specialist

Ref. : 1000001808
Cheltenham (Delta House)
Gloucestershire
Job Title: Senior Scheduling Specialist Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas. You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled. Key Responsibilities: Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required. Go to market and find new resource pools that ensure we meet the requirements of our contract. Create and input training schedules onto the in-house system Response to customer requirements aligned with SLA Ensure quality and performance indicators for the team are consistently exceeded Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service Creating and inputting course schedules into the in-house system Build and maintain relationships with Sales Contribute to process delivery change as appropriate Experience/ Skills Experience of working in a scheduling environment Experience of working in an environment that is subject to change. Able to make decisions and be accountable/responsible for them. Experience working within a scheduling or timetabling or planning environment desirable A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
GL53 7TH

Business Development Executive (Scotland)

Ref. : 1000001105
Glasgow
Glasgow
What you’ll be doing? You’ll develop new and grow existing customer relationships using the sales techniques gained from our in-house Sales Academy and on the job coaching to successfully deliver against specific, measurable targets. Key Responsibilities Identify and liaise with key stakeholders/decision makers from a mix of new & existing customers by telephone and email in order to grow QA product footprint. Utilise additional platforms such as LinkedIn Sales Navigator to grow network of contacts. Input, analyse and interpret all relevant sales management information to prioritise incoming workload and qualify sales opportunities Prepare quotes and proposals for customers Use relevant data housed in Microsoft Dynamics to fully report on sales activity Build territory plan each quarter to maximise on opportunity. Deliver high levels of customer service which result in positive feedback from both internal and external stakeholders Constantly develop a deeper knowledge of your product offering and sales techniques KPIs & SLAs Generate revenue and/or margin in line with individual/team target Grow customer base. Grow QA product footprint in Existing customers. Key Working Relationships Sales, Scheduling, Finance, Bids, and Delivery teams
G2 5AH