QA - Search results(24 vacancies/1)-Profession : Operations

Administrator within our Compliance Team.

Ref. : 1000000018
London (Rosebery Avenue)
London
Experienced Administrator with our Higher Education Compliance Team. London QA Higher Education, Fulltime & Permanent Role Hybrid working - Campus and some working from home days Do you have strong administration experience ideally within the education sector (preferred) or within a busy office function where organisation, deadlines, accuracy and communication are key? If so, we have the perfect opportunity for you! About our role: As Compliance Administrator you will be involved in the enrolment of international students ensuring relevant documents and processes are followed, along with monitoring and supporting the attendance and engagement of our students. Where needed, you will have the confidence and communications skills to hold conversations (often sensitive) to understand why students are failing to attend classes, supporting and informing relevant teams. With your strong administration skills, organised approached and ability to converse, you’ll soon pick up how we do things at QA and of course training will be provided. Good IT skills a MUST as you will be working with data and reports. Our role is Monday to Friday business hours with approximately one evening per week (8pm finish) along with one Saturday (9.30am-4.30pm) per month. Here’s a flavour of what’s involved: (click through to read the JD) Monitoring and compliance recording of attendance Setting up attendance meetings with students, meeting with students to discuss attendance Supporting the enrolment of students, with particular focus on ‘Student’ permission route students at campus Assist and develop policies and procedures to ensure that the service follows legal and good practice guidance in all aspects of welfare support and advice. Contribute to ensuring the Welfare and Compliance department is well publicised to staff and students and that good levels of awareness are achieved. Developing good working relationship with the key liaison staff at the University, understanding University policies and ensuring they are appropriately adopted in the branch campus. Bring your experience: Excellent communication and networking skills that establish trust and credibility with students and staff at all levels Well organised and methodical Efficiency High attention to detail Exceptional problem-solving skills with the ability to work on own initiative A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. Equal Opportunities Our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place
EC1R 4TF

Student Advisor

Ref. : 1000001213
London (Rosebery Avenue)
London
Student Adviser (customer service and admin role) QA Higher Education, London Permanent Role, Monday to Thursday 12.30pm - 9pm & Saturday 9am - 5pm Do you have experience within a busy reception &/or call centre environment? Are you used to a fast paced, customer facing role where you are constantly muti-tasking? If so, we have the perfect opportunity for you! About our role: As Student Operations Officer you will be part of our Student Services Department based within our London Campus, being responsible for all aspects of the face to face, written and telephone interaction with our Higher Education undergraduate and post grad students. Your ability to give our students an excellent level of customer service is vital to our student journey. You will also provide administrative support to the students and internal departments. Good IT, Word and Excel skills a MUST! Here’s what’s involved:Be the first point of contact for all registered students on campus who require information and support from the student services department Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries Provide professional, effective and efficient support to our students and make referrals where necessary Ensure the students have a high quality experience of the university with a focus on customer service Assist with all aspects of student administration (to include student letter requests, student record management) Provide internal departments with a good and effective service Respond to incoming telephone calls, letters, emails in a timely and professional manner Assist with the enrolment and induction of students where required Bring your experience: Excellent customer service with evidence of training Experience within a student supporting role within the education sector (desirable) Reception and external telephone experience preferred Experience of multi-tasking and delivery to agreed timescale Experience of working in a highly administrative environment What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees. Apply now – here’s how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
EC1R 4TF

Facilities Coordinator

Ref. : 1000002084
London (Middlesex Street)
London
CCFE3CBEB6C944FC8048BCC51596F590@ts.com
E1 7HT

Facilities Coordinator

Ref. : 1000000997
Birmingham (5th Floor)
Birmingham
3F9043D6866B4B3495C620677AACB81D@ts.com
B5 4UA

Degree Apprenticeships Programme Support Administrator

Ref. : 1000001584
London (Middlesex Street)
London
Degree Apprenticeships Programme Support Administrator Location: London Middlesex Street, Hybrid working About QA: We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees. The Role As a member of the Programme Support team in London, you will support the delivery of effective and efficient academic administrative support and guidance to all London programmes. The post-holder will work alongside a small team and take part in activities for a set number of programmes at Northumbria University London Campus. Key Responsibilities • Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes. • Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board. • Supporting academic misconduct meetings. • Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme. • Assessment monitoring including invigilation, arranging exam paperwork and exam-packs • Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes. • Manage the London Programme Support mailbox and resolve queries. Skills / Experience Required • Previous experience in administration. •Experience working with international students and home students • Demonstrable success in building good relationships with key internal and external parties. • Experience of multi-tasking and delivery to agreed timescale • Experience of planning and organising the activities of self and/or others. What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT

CAS Compliance Officer

Ref. : 1000001256
UK
Other
758E0F1E23EC4570AED06685C9195CCC@ts.com
TBC

Disability Advisor (Maternity Contract), Birmingham

Ref. : 1000001572
Birmingham (5th Floor)
Birmingham
Disability ADVISOR (Higher Education Sector) QA Higher Education Birmingham, Fulltime, Maternity Contract Some home working, mainly Mon-Friday office hours, with one evening until 8pm weekly and the possibility of one Saturday per month (with overtime pay for both evening and Saturday cover). Are you currently a Disability Advisor preferably within the Education sector and ideally qualified to level 7 in Learning Difficulties and Disabilities? If so, we have a fantastic new role … come join us! About our role: As Disability Advisor you will support the development and delivery of services related to inclusive practice, and disability-related support for our degree apprenticeship programmes, and our undergraduate and postgraduate qualifications. Here’s what’s involved: Meeting with a high volume of students to review and discuss reasonable adjustments (such as additional exam arrangements) and following pre-determined processes to administer follow-up and communication with relevant staff Establishing and developing support for students in using assistive technology and helping to develop an Assistive Technology suite Working as part of a team to identify, develop and promote new initiatives to support students with additional learning needs Supporting students with their applications for Disabled Students Allowance Supporting the administration of learning support funding claims for Degree apprenticeships Developing links with the faculties across the University to promote inclusive learning and teaching Bring your experience: You will have experience of providing expert one-to-one advice to disabled students or students with complex needs, including multi-agency liaison (essential) Proven track record of supporting individuals in crisis (essential) Experience in working in Higher Education (desirable) You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context (desirable) Practical working knowledge of the Equality Act 2010 in relation to all protected characteristics and a sound grasp of the legal aspects of supporting disabled students Understanding of the SEND Code of Practice 2015 Level 7 qualification in Learning Difficulties and Disabilities (ideally) A working knowledge of assistive technology (e.g. mind mapping software) and its application to study is desirable. A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
B5 4UA

Internship & Employer Engagement Advisor

Ref. : 1000000629
London (Middlesex Street)
London
2FC37E66E25D44068C6465F349AB740E@ts.com
E1 7HT

Senior Academic Services Specialist

Ref. : 1000001974
London (Rosebery Avenue)
London
57EB033C632643608148920A8B8CD9E5@ts.com
EC1R 4TF

Welfare & Compliance Specialist

Ref. : 1000001274
London (Rosebery Avenue)
London
8EFD56EEEAFE4157B11C167E3C5834A8@ts.com
EC1R 4TF

Higher Education Compliance Officer

Ref. : 1000001500
London (Middlesex Street)
London
6981A2F368BE428FB252F69DA452AA7F@ts.com
E1 7HT

International Compliance Executive (UK International and South Asia)

Ref. : K75111
UK
Other
4E7DAECD8E394B21A642D32D4F1C7C40@ts.com
TBC

Counsellor

Ref. : K75116
UK
Other
DC588B0950D54AD0A4DED49120B21531@ts.com
TBC

Degree Apprenticeships Ask4Help & Student Support Administrator

Ref. : 1000001586
London (Middlesex Street)
London
Degree Apprenticeships Ask4Help & Student Support Administrator Location: London Middlesex Street, Hybrid working About QA: We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees. The Role As a member of the Ask4Help and Student Progress team in London, you will support the delivery of customer, advice, support, and information services for all students that contribute to an outstanding student experience. The post-holder will work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate. Key Responsibilities • Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes. • Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board. • Supporting academic misconduct meetings. • Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme. • Assessment monitoring including invigilation, arranging exam paperwork and exam-packs • Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes. • Manage the London Programme Support mailbox and resolve queries. Skills / Experience Required • Previous experience in administration. •Experience working with international students and home students • Demonstrable success in building good relationships with key internal and external parties. • Experience of multi-tasking and delivery to agreed timescale • Experience of planning and organising the activities of self and/or others. What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT

Admissions Coordinator within Higher Education

Ref. : 1000001582
London (Middlesex Street)
London
Admissions Coordinator within Higher Education, International Students Birmingham or London based, flexible with home working QA Higher Education Are you used to a fast paced, decision-making role where attention to detail, ability to multi-task and have good IT skills are a must? Do you have full life-cycle experience and knowledge of International Students Admissions process? Are you used managing a small team? If so, we have the perfect opportunity for you! About our role: As a specialist in international student admissions, you will be responsible for student admissions of a specific region, ensuring the agreed admissions policies are implemented effectively and efficiently, from student enquiry through to CAS Daily you will be coordinating a team to assess international student applications and validate documentation in line with the agreed admissions processes and policies. You will be working collaboratively with Recruitment, to contribute to the annual admissions cycle and deliver high quality service from application to enrolment. Here’s some of what’s involved: (click through to view the JD) Responsible to coordinate the admissions applications for a specific region from the point of enquiry to CAS to ensure that the desired KPIS are being met. Coordinate a team to review application forms and supporting documents, conducting initial profile assessment in accordance with the universities policies and processes. Ensuring that admissions’ checks are performed thoroughly and accurately to uphold the standards and criteria agreed. Support Admissions officers for a specific region to receive training on the education system for the covered countries and being up to date with UKVI policies. Bring your experience: Considerable experience of working in Higher Education Admissions or similar organisation Experience in dealing with large volumes of data and the utilisation of customer management systems and student record system. Experience in working with the immigration rules and CAS. Desirable experience in coordinating a team A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now – here’s how! Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT

Ask4Help Administrator

Ref. : 1000000725
London (Middlesex Street)
London
Ask4Help Administrator London, Middlesex street (Northumbria University) As a member of the Ask4Help and Student Progress team in London, you will support the delivery of customer, advice, support, and information services for all students that contribute to an outstanding student experience. You will work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate Key responsibilities: Provide excellent customer service to students on campus and over the phone First point of contact for any facilities queries To generate and print requested student letters To maintain the Ask4Help shared inbox in the evening and weekends, answering basic student queries and escalating complex queries. To support with student enrolment processes at 4 points in the academic year Provide advice and guidance to students and take responsibility for the escalation of individual student cases to ensure that issues are satisfactorily resolved To record and report on part-time student attendance Essential skills / experience: Experience in administrative roles Proficiency with Microsoft software – particularly Excel A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT

Scheduling/Timetable Team Leader

Ref. : 1000001562
Home Based
Other
Scheduling/Timetable Team Leader Location: Home based, once in a month to our London office About QA: We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees. The Role You will be responsible for leading and assisting your team in creating efficient timetables for your campuses each semester, making sure student numbers are accurate, that the team has the latest delivery information and that any academic resource requirements are flagged and monitored. Key Responsibilities Continual review of student numbers to ensure an adequate number of timetables have been scheduled by your team. This will include both new and continuing students. In-depth knowledge of delivery requirements for each academic programme. Creation of academic resource requirements per semester. Regular Attendance of planning meetings with Associate Deans. Assisting with timetable creation to ensure efficient use of both lecturer and room resources. Constant communication with the team to ensure any changes are flagged and understood. Assisting with the creation of timetables in Semestry for both students and lecturers. Monitoring requirements for timetables and revision session for re-sit students. Skills / Experience Required Creating a large volume of timetables/schedules in accordance with strict deadlines. Experience of multi-tasking and working within an evolving environment. Experience of managing and prioritising complex workloads with attention to detail in a fast-paced environment. What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
HOMEBASED

Bookings Administrator

Ref. : 1000000665
Birmingham (5th Floor)
Birmingham
78938A1EB7D8454F9EF8AC191C684CD3@ts.com
B5 4UA

Programme Support Coordinator

Ref. : 1000000010
London (Middlesex Street)
London
Programme Support Coordinator London, Middlesex Street (Hybrid working) As a Programme Support Coordinator will contribute as part of the wider London Campus support management team to ensure the delivery of a student[1]engaged, integrated, effective and efficient programme support function for the University, in conjunction as appropriate with colleagues within QA Higher Education and University Partner. Key Responsibilities ·Responsible for the delivery and continuous improvement of a comprehensive advice and support for all London programmes ·Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes ·Work in collaboration with the London Student Progress Coordinator and other key student support functions to ensure the student needs are met through student support initiatives ·Manage the Programme Support mailbox and resolve more complex queries Experience/ Skills ·Previous experience at working with a University, including working knowledge of academic registry and programme support functions ·Experience of working with relevant specialised processes, systems and procedures A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT

Student Progress Administrator

Ref. : 1000000723
London (Middlesex Street)
London
CF74AB3CD0D746288896682CEE06F957@ts.com
E1 7HT

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