Senior Service Delivery Manager

Cheltenham / hybrid working

The role:

QA has an exciting opportunity for a Senior Service Delivery Manager to join the business at a key stage of its growth. The overall purpose of the role is to deliver our Apprenticeship service to a set of key strategic clients and be commercially accountability across the profit and loss of the service.

Responsibilities:

• Ensure compliance and quality rigour is met across all assurance, awarding and regulatory bodies.
• Proactively identify and implement business process improvement opportunities
• Identify where the OneQA strategy aligns to service delivery and where a SME level approach is required
• Own risk management across all contractual commitments
• Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA’s and business objectives.
• Support pre-sales engagement, including where service is yet to be deployed, bids or RFP’s.
• Identify trends and usage outside of the traditional sales relationship to create new business with apprenticeships.

About you:

• Demonstrable experience of managing Apprenticeship programmes
• Experience of people and performance management, personal development, coaching
• Experienced in working effectively to deliver targets through cross functional teams
• Strong knowledge of QA business solutions
• An understanding of service business processes and methodologies
• Awareness of typical KPIs and financial metrics in a customer centric / sales environment

A little more about QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.