QA - Search results(9 vacancies/1)-Profile : Operations-->Customer Service

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Customer Service Coordinator

Ref. : 1000000705
Swindon
Wiltshire
SN5 7WZ

Customer Service Coordinator

Ref. : 1000000245
Swindon
Wiltshire
ABE2A72EBD3E43C4B962697588818216@ts.com
SN5 7WZ

Customer Service Specialist

Ref. : 1000000931
Swindon
Wiltshire
D9075C5378614AD4964AACE925A4462C@ts.com
SN5 7WZ

Customer Service Coordinator

Ref. : 1000001232
Swindon
Wiltshire
975BD88ED61A4667BF2C5DD2AD6A44F9@ts.com
SN5 7WZ

Senior Service Delivery Manager

Ref. : 000796
Cheltenham (Delta House)
Gloucestershire
Senior Service Delivery Manager Cheltenham / hybrid working The role: QA has an exciting opportunity for a Senior Service Delivery Manager to join the business at a key stage of its growth. The overall purpose of the role is to deliver our Apprenticeship service to a set of key strategic clients and be commercially accountability across the profit and loss of the service. Responsibilities: • Ensure compliance and quality rigour is met across all assurance, awarding and regulatory bodies. • Proactively identify and implement business process improvement opportunities • Identify where the OneQA strategy aligns to service delivery and where a SME level approach is required • Own risk management across all contractual commitments • Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA’s and business objectives. • Support pre-sales engagement, including where service is yet to be deployed, bids or RFP’s. • Identify trends and usage outside of the traditional sales relationship to create new business with apprenticeships. About you: • Demonstrable experience of managing Apprenticeship programmes • Experience of people and performance management, personal development, coaching • Experienced in working effectively to deliver targets through cross functional teams • Strong knowledge of QA business solutions • An understanding of service business processes and methodologies • Awareness of typical KPIs and financial metrics in a customer centric / sales environment A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
GL53 7TH

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