Senior Service Delivery Manager

Job details

General information

Reference

000796  

Vacancy details

Talent pool

Operations - Customer Service

Title

Senior Service Delivery Manager

Contract type

QA Ltd Permanent

Job advert

Senior Service Delivery Manager

Cheltenham / hybrid working

The role:

QA has an exciting opportunity for a Senior Service Delivery Manager to join the business at a key stage of its growth. The overall purpose of the role is to deliver our Apprenticeship service to a set of key strategic clients and be commercially accountability across the profit and loss of the service.

Responsibilities:

• Ensure compliance and quality rigour is met across all assurance, awarding and regulatory bodies.
• Proactively identify and implement business process improvement opportunities
• Identify where the OneQA strategy aligns to service delivery and where a SME level approach is required
• Own risk management across all contractual commitments
• Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA’s and business objectives.
• Support pre-sales engagement, including where service is yet to be deployed, bids or RFP’s.
• Identify trends and usage outside of the traditional sales relationship to create new business with apprenticeships.

About you:

• Demonstrable experience of managing Apprenticeship programmes
• Experience of people and performance management, personal development, coaching
• Experienced in working effectively to deliver targets through cross functional teams
• Strong knowledge of QA business solutions
• An understanding of service business processes and methodologies
• Awareness of typical KPIs and financial metrics in a customer centric / sales environment

A little more about QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

Vacancy location

Location

South West, Gloucestershire, Cheltenham (Delta House)

Employment details

Salary

Competitive salary plus benefits

Job Description

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