QA - Search results(44 vacancies/1)-Profession : IT, Operations / Profile : Operations - HE-->Professional Services, Creative Design-->Instructional Design, Creative Design-->Video Production, Operations - HE-->Registry & Student Records, Sales-->Recruitment, Sales-->Digital Customer Success & Consultancy

Service Delivery Manager

Ref. : 1000001972
Home Based
Other
D64A9775CC5B45DC8D0B2E4CE489E12E@ts.com
HOMEBASED

Training Centre Administrator

Ref. : 1000001796
Birmingham
Birmingham
0DB0937667B5447880165926F15291BE@ts.com
TBC

Recruitment Consultant Partners

Ref. : 1000001296
Home Based
Other
HOMEBASED

Senior Service Delivery Manager

Ref. : 1000001242
Home Based
Other
Senior Service Delivery Manager Location: Home-based (some travel to the office may be required) Are you a passionate motivated leader with experience of managing a team of Service Delivery Managers? Are you driven on driving change to improve end-to-end customer experience? If this is you then this could be your next career move! The Role Managing the service provisions to maintain commercial accountability across the P&L of our service. Ensuring all provisions are aligned across each individual customer, driving clear KPI's and RACI matrix in order to achieve and maintain a quality service. Key Responsibilities Review and advise on competitor analysis Proactively identify and implement business process improvement opportunities Communicate clear performance expectations, goals and objectives to all members of the service delivery team. Form & shape projects and initiatives, ensuring there is continuous improvement in how we meet our contractual commitments, SLA's and business objectives. Monitor progress, support and coach the team including managing under performance where required. What will you bring to the role? Experience of working in a customer centric, fast paced, matrix environment An experienced people and performance manager, supporting personal development and coaching A track record of working effectively to deliver targets through cross functional teams A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email
HOMEBASED

Head of Sales Operations

Ref. : 1000002076
London (International House)
London
46EE5530271246D8A1EF83975BD34EC5@ts.com
E1W 1UN

Service Delivery Manager

Ref. : 000166
Home Based
Other
45CB38EDC8D04228B17BFCFC8D523A19@ts.com
HOMEBASED

Senior Scheduling Specialist

Ref. : 1000001808
Cheltenham (Delta House)
Gloucestershire
Job Title: Senior Scheduling Specialist Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas. You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled. Key Responsibilities: Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required. Go to market and find new resource pools that ensure we meet the requirements of our contract. Create and input training schedules onto the in-house system Response to customer requirements aligned with SLA Ensure quality and performance indicators for the team are consistently exceeded Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service Creating and inputting course schedules into the in-house system Build and maintain relationships with Sales Contribute to process delivery change as appropriate Experience/ Skills Experience of working in a scheduling environment Experience of working in an environment that is subject to change. Able to make decisions and be accountable/responsible for them. Experience working within a scheduling or timetabling or planning environment desirable A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
GL53 7TH

Operations Administrator

Ref. : 1000001083
Swindon
Wiltshire
75E3C49E3E36468983721784753246E9@ts.com
SN5 7WZ

Administrator within our Compliance Team.

Ref. : 1000000018
London (Rosebery Avenue)
London
Experienced Administrator with our Higher Education Compliance Team. London QA Higher Education, Fulltime & Permanent Role Hybrid working - Campus and some working from home days Do you have strong administration experience ideally within the education sector (preferred) or within a busy office function where organisation, deadlines, accuracy and communication are key? If so, we have the perfect opportunity for you! About our role: As Compliance Administrator you will be involved in the enrolment of international students ensuring relevant documents and processes are followed, along with monitoring and supporting the attendance and engagement of our students. Where needed, you will have the confidence and communications skills to hold conversations (often sensitive) to understand why students are failing to attend classes, supporting and informing relevant teams. With your strong administration skills, organised approached and ability to converse, you’ll soon pick up how we do things at QA and of course training will be provided. Good IT skills a MUST as you will be working with data and reports. Our role is Monday to Friday business hours with approximately one evening per week (8pm finish) along with one Saturday (9.30am-4.30pm) per month. Here’s a flavour of what’s involved: (click through to read the JD) Monitoring and compliance recording of attendance Setting up attendance meetings with students, meeting with students to discuss attendance Supporting the enrolment of students, with particular focus on ‘Student’ permission route students at campus Assist and develop policies and procedures to ensure that the service follows legal and good practice guidance in all aspects of welfare support and advice. Contribute to ensuring the Welfare and Compliance department is well publicised to staff and students and that good levels of awareness are achieved. Developing good working relationship with the key liaison staff at the University, understanding University policies and ensuring they are appropriately adopted in the branch campus. Bring your experience: Excellent communication and networking skills that establish trust and credibility with students and staff at all levels Well organised and methodical Efficiency High attention to detail Exceptional problem-solving skills with the ability to work on own initiative A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. Equal Opportunities Our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place
EC1R 4TF

Lead Studio & Digital Imaging Technician

Ref. : 1000000473
London (International House)
London
Lead Studio & Digital Imaging Technician London The role: QA has an exciting opportunity for an enthusiastic Lead Studio & Digital Imaging Technician to join a well established team in the London HQ office. The overall purpose of the role is improving the quality and efficiency of our studio operations. This will include contributing to the design and setup of our studio space, improving the speed and robustness of data wrangling from each shoot, as well as managing the studio schedule. Responsibilities: • Manage day-to-day operations of the studios at St Katherine’s Dock, including the definitive schedule of studio bookings • Lead on setup of studios for each shoot day, taking requirements from Senior Video Producers • Support on shoots in various roles including but not limited to camera operator, video producer and audio technician (on QA sites but also on location for bespoke requirements) • Help develop and maintain processes for edit notes, source footage backup and footage distribution • Own file management and best practices in relation to consistent naming conventions, storage and distribution of footage • Help progress QA’s video styles and methods, to improve quality and effectiveness as a medium for learning • Keep digital assets well organised using good housekeeping to ensure maximum re-use of assets and avoid any unnecessary additional work across the team About you: • Very strong technical skills in cameras, lighting and sound (including both physical sets and green screen technology) • Excellent organisational and communication skills to manage studio schedule and setup • Strong video production skills, behind the camera but also in post-production • Extensive experience using Vimeo and Frame IO platforms to manage, distribute and review content • Highly proficient when handling, setting up, using, and maintaining video production equipment- lighting, camera, lenses, microphones, sliders, tripods, backgrounds, gimbals, audio recorders and autocues • Proficient in Adobe Creative Suite- Premiere, Audition, After Effects, Photoshop and Illustrator • Understanding of how compression works and highly proficient in compression tools, settings, and best practices • Highly proficient understanding of video principles, including bitrates, framerates, and resolutions A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
E1W 1UN

Senior Apprenticeship Recruiter

Ref. : K73711
Manchester
Lancashire
55344F8DDBAD4B1BA8F0625C77326D3B@ts.com
TBC

Resource coordinator

Ref. : 1000001093
UK
Other
55609595AA3C4CED8AF8FB50DB3D3EC2@ts.com
TBC

Degree Apprenticeships Programme Support Administrator

Ref. : 1000001584
London (Middlesex Street)
London
Degree Apprenticeships Programme Support Administrator Location: London Middlesex Street, Hybrid working About QA: We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees. The Role As a member of the Programme Support team in London, you will support the delivery of effective and efficient academic administrative support and guidance to all London programmes. The post-holder will work alongside a small team and take part in activities for a set number of programmes at Northumbria University London Campus. Key Responsibilities • Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes. • Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board. • Supporting academic misconduct meetings. • Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme. • Assessment monitoring including invigilation, arranging exam paperwork and exam-packs • Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes. • Manage the London Programme Support mailbox and resolve queries. Skills / Experience Required • Previous experience in administration. •Experience working with international students and home students • Demonstrable success in building good relationships with key internal and external parties. • Experience of multi-tasking and delivery to agreed timescale • Experience of planning and organising the activities of self and/or others. What QA can offer you? Career Development – 3 full training days from a wide range of courses Continuous performance development 2 days off for charity work Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners Hybrid working Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
E1 7HT