Senior Client Relationship Manager

Location: Birmingham/flexible

The role:

Due to continued success, QA currently require a Senior Client Relationship / Account Manager to join the major accounts team. Your primary focus is to develop new and grow existing customer/partner relationships to deliver against specific, measurable targets. As a Senior Account Manager, you will also be required mentor new and existing team members and act as a ‘go to person’ for basic sales related queries.

Responsibilities:

• Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
• Effectively organise and facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
• Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
• Deliver high levels of customer service that lead to long-term, commercial relationships
• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within your defined market space
• Develop and mentor junior/new team members
• Uncover revenue opportunities through thorough exploration of customer problem/need
About you:
• Track record of delivering sales targets, through a wide range of products
• Experience in a consultative B2B sales function – ideally 5 years plus
• Experience of selling services and solutions
• Strong stakeholder management from building initial rapport, to establishing relationships with decision makers who have purchasing authority
• Experience using IT systems e.g. Client Relationships Management systems Proficient in Microsoft Office

What we can give you:

• Access to free QA training courses to continue your personal development
• Time off to support the charities you love
• Access to innovative delivery methods, and exciting course material
• Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
• Receive specialist coaching and support from your education leaders

A little more about QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.