Service Management Senior Learning Specialist (ITIL 4)

The role:

To deliver engaging and immersive service management (ITIL) courses and programmes, whilst building positive relationships and sharing expertise internally and externally.

Your Skills:

• Extensive knowledge of best practice, service management frameworks and standards (Inc. ITIL, SDI, SIAM etc...)
• ITIL 4 Managing Professional
• ITIL v3 Expert
• Contribute to organisational development and quality improvement through collaboration with others and develops innovative course materials
• Excellent presentation, facilitation and coaching skills including:
• Ability to present to camera (live delivery, and short video creation)
• Ability to facilitate learning events using a variety of techniques
• Ability to coach/mentor learners in different learning environments
  Apply theoretical understanding of effective practice in teaching, learning and assessment, enabling learners to share responsibility for their own learning and assessment and encourages learners to take a responsible and conscientious attitude to their own work and study

What we can give you:

• Access to free QA training courses to continue your personal development
• Time off to support the charities you love
• Access to innovative delivery methods, and exciting course material
• Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
• Receive specialist coaching and support from your education leaders

A little more about QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.