Job Title: Senior Scheduling Specialist

Location: Cheltenham Office OR Hybrid working where you are expected to be in the office twice in a month. 

In this role you will efficiently manage the learning and room resources to deliver high levels of utilisation across all areas.   You will assist with the planning of instructors and room schedules to ensure all scheduling requirements are fulfilled.

Key Responsibilities:

• Schedule and resource both standalone and large scale project requirements - this may include accommodation, training rooms, kit hire, trainers and other support personnel as required.
• Go to market and find new resource pools that ensure we meet the requirements of our contract.
• Create and input training schedules onto the in-house system
• Response to customer requirements aligned with SLA
• Ensure quality and performance indicators for the team are consistently exceeded
• Liaise effectively with other departments within QA and external supplier to ensure excellent delivery of service
• Creating and inputting course schedules into the in-house system
• Build and maintain relationships with Sales
• Contribute to process delivery change as appropriate

Experience/ Skills

• Experience of working in a scheduling environment
• Experience of working in an environment that is subject to change.
• Able to make decisions and be accountable/responsible for them.
• Experience working within a scheduling or timetabling or planning environment desirable
   

 A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.

Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.