What you’ll be
doing?

Your primary focus is to develop new customer relationships
using the sales techniques gained from our in-house training
programme and on-the-job coaching to successfully deliver
against specific, measurable targets.
Key Responsibilities

 Identify and liaise with key stakeholders/decision
makers in both new and existing customers by
telephone and email in order to create and close sales
opportunities
 Maintain all relevant sales management information &
report on sales activity
 Prepare quotes and proposals for customers
 Deliver high levels of customer service
 Constantly developing an understanding of your
product offering and sales techniques
KPIs & SLAs  Generate revenue and/or margin in line with
individual/team target
 Maintain and grow customer base
Key Working
Relationships
Sales, Scheduling, Finance and Delivery teams
Skills & Abilities  Competent verbal and written communication
 Ability to learn and develop
 Methodical approach to tasks and an understanding of
how to plan and prioritise your workload
 Ability to recognise when issues or opportunities arise
that require resolution or escalation
 Ability to work under pressure
Good attention to detail
3
Your Experience  Some experience within a sales role (c 1 year, dealing
with internal or external stakeholders, or a customer
service role by email, telephone and face to face
(business to business desirable)
 Experience of using IT systems e.g. Client Relationships
Management is desirable
 Proficiency in Microsoft Office at beginner level
 Working to tight deadlines where high levels of accuracy
are required
 Some experience of delivering against performance
objectives
Your Knowledge  Some understanding of the sales process
 Understanding of what ‘good’ customer service is
 Understanding/appreciation of approaches to learning
styles
Your Qualifications  Ideally you will be educated to Degree level or equivalent
or studying towards this level
Or
 Experience in a similar sales role that would reflect
degree level qualification
What you’ll bring to
QA
 Personal drive and motivation to achieve
 Tenacity and resilience
 Positive, sociable personality
 Good team player
 Entrepreneurial spirit
 Willingness to undertake DBS, BPSS, SC, DV, Disclosure
Scotland or similar if required for the role