Client Relationship Manager (Slough Hybrid)

Job details

General information

Reference

1000001466  

Vacancy details

Talent pool

Sales - Direct Sales

Title

Client Relationship Manager (Slough Hybrid)

Contract type

QA Ltd Permanent

Job advert

Your primary focus is to develop new and grow existing
customer/partner relationships to deliver against specific,
measurable targets.

Key Responsibilities

 Identify and liaise with key stakeholders/decision
makers for both new & existing customers/partners by
telephone and email in order to maximise long-term
sales opportunities
 Prospect for new customers/partners whilst
maintaining and growing your existing
customer/partner base
 Effectively facilitate client meetings to discuss relevant
solutions in order to maximise sales opportunities
 Prepare quotes and proposals to deliver high quality
presentations in line with customer/partner
requirements
 Input, analyse and interpret all relevant sales
management information to strategically prioritise your
sales pipeline/cycle in order to consistently achieve and
exceed targets
 Deliver high levels of customer service that lead to
long-term commercial relationships
 Develop an in-depth understanding/knowledge of your
product offering to ensure accurate positioning within
the defined market space
 Uncover revenue opportunities through thorough
exploration of clients problem/need
KPIs & SLAs  Generate revenue and/or margin in line with
individual/team target
 Maintain, grow and retain your customer base
Key Working
Relationships
Sales, Pre-Sales, Scheduling, Finance and Delivery teams
3

Skills & Abilities

 Ability to recognise buying signals and use influencing
skills to create opportunities
 Persuasive verbal and written communication style,
good presentation skills
 Demonstrable understanding of how to manage,
prioritise, plan and execute your workload effectively
 Ability to understand customer/partner requirements,
solve problems or close opportunities and only escalate
when required (minimal supervision required)
 Ability to work independently in a high pressured
environment whilst maintaining a professional approach
 Ability to plan future sales opportunities/pipeline
 Strong attention to detail, whilst multi-tasking effectively
Good commercial acumen
Your Experience  Track record of achieving sales targets
 Experience in a B2B sales function where you have had
to deliver a wide range of products in order to maximise
sales opportunities – ideally a consultative sales
environment
 Experience using IT systems e.g. Client Relationships
Management systems
Proficient in Microsoft Office
Your Knowledge  Understanding of consultative sales techniques
 Strong stakeholder management from building initial
rapport, to establishing relationships with decision
makers who have purchasing authority
 Strong knowledge of the sales cycle from initial
contact/prospecting to purchasing service offerings
Full understanding of how to deliver great customer
service

Your Qualifications

 Ideally you will be educated to Degree level or
equivalent
Or

Vacancy location

Location

South & South East, Berkshire, Slough

Employment details

Salary

Dependent on skills & Experience

Job Description

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