Client Relationship Manager (Newcastle)

Ref.

1000001830

Location:

Europe, North East, Newcastle, Newcastle

This vacancy may close at any time, if this role is of interest to you we recommend you apply as soon as possible.

The Opportunity

What you’ll be doing?

Your primary focus is to develop new and grow existing customer/partner relationships to deliver against specific, measurable targets.

Key Responsibilities

• Identify and liaise with key stakeholders/decision makers for both new & existing customers/partners by telephone and email in order to maximise long-term sales opportunities
• Prospect for new customers/partners whilst maintaining and growing your existing customer/partner base
• Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
• Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
• Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets
• Deliver high levels of customer service that lead to long-term commercial relationships
• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space
• Uncover revenue opportunities through thorough exploration of clients problem/need

KPIs & SLAs

• Generate revenue and/or margin in line with individual/team target
• Maintain, grow and retain your customer base

Key Working Relationships

Sales, Pre-Sales, Scheduling, Finance and Delivery teams

Skills & Abilities

• Ability to recognise buying signals and use influencing skills to create opportunities
• Persuasive verbal and written communication style, good presentation skills
• Demonstrable understanding of how to manage, prioritise, plan and execute your workload effectively
• Ability to understand customer/partner requirements, solve problems or close opportunities and only escalate when required (minimal supervision required)
• Ability to work independently in a high pressured environment whilst maintaining a professional approach
• Ability to plan future sales opportunities/pipeline
• Strong attention to detail, whilst multi-tasking effectively
• Good commercial acumen

Your Experience

• Track record of achieving sales targets
• Experience in a B2B sales function where you have had to deliver a wide range of products in order to maximise sales opportunities – ideally a consultative sales environment
• Experience using IT systems e.g. Client Relationships Management systems
• Proficient in Microsoft Office