Degree Apprenticeships Ask4Help & Student Support Administrator

Location: London Middlesex Street, Hybrid working

About QA:
We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. From courses in Business to Cyber Security, Project Management to Web Development, and more, we work closely with our partner universities across the UK to provide excellent teaching in popular student locations around the UK. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.

The Role

As a member of the Ask4Help and Student Progress team in London, you will support the delivery of customer, advice, support, and information services for all students that contribute to an outstanding student experience.

The post-holder will work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate.

Key Responsibilities

• Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes.

• Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board.

• Supporting academic misconduct meetings.

 • Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme.

• Assessment monitoring including invigilation, arranging exam paperwork and exam-packs

• Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes.

• Manage the London Programme Support mailbox and resolve queries. 

Skills / Experience Required

• Previous experience in administration.

•Experience working with international students and home students

• Demonstrable success in building good relationships with key internal and external parties.

• Experience of multi-tasking and delivery to agreed timescale

• Experience of planning and organising the activities of self and/or others. 

What QA can offer you?

Career Development – 3 full training days from a wide range of courses
Continuous performance development
2 days off for charity work
Work for a company that promotes Wellbeing – Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners
Hybrid working

Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.